Yesterday I made the request to AT&T to unlock my iphone 5 and they sent an email saying:
Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.
We have reviewed your request and confirmed that the device may be unlocked.
Please allow 24 hours upon receipt of this notification to complete the unlock process.
To complete the unlock, simply
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure a SIM card is inserted into your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
5. After restoring, your iPhone will be unlocked.
After backing up my phone, I followed the above directions and a window appeared saying that this phone could not be restored. So I repeated the procedure and an image appeared on the phone screen showing a usb plug with an arrow and on the iTunes window it says preparing software to restore. It has been like this for several hours with nothing changing.
Any suggestions?
Thanks
Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.
We have reviewed your request and confirmed that the device may be unlocked.
Please allow 24 hours upon receipt of this notification to complete the unlock process.
To complete the unlock, simply
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure a SIM card is inserted into your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
5. After restoring, your iPhone will be unlocked.
After backing up my phone, I followed the above directions and a window appeared saying that this phone could not be restored. So I repeated the procedure and an image appeared on the phone screen showing a usb plug with an arrow and on the iTunes window it says preparing software to restore. It has been like this for several hours with nothing changing.
Any suggestions?
Thanks