"Submit Report" Confusion

[coolsoldier]

I do some computer support and maintenance work for several people, who, as much as I try to explain it to them, do not understand that panther's new "Submit Report" button in the Unexpectedly Quit dialog box submits a report to Apple, not to me.
I have started getting nasty emails from people who simply cannot understand why I "ignored" the reports that they inadvertently sent to Apple.

Has anyone else who does this kind of work had this problem? Has anyone come up with a solution (other than downgrading to Jaguar -- I'd rather not have to explain what happened to all those copies of Panther they paid for)?

 

[Nermal]

I thought it clearly stated they were going to Apple? Granted I haven't seen one in a while (thankfully).

 

[coolsoldier]

I don't remember what exactly it says. I haven't gotten one myself since I got rid of Z-Write. But I do get complaints from people who errantly believed that it would submit the report to their own computer techs (and therefore don't submit a report to their own computer techs).

 

[buddha]

Can't quote the identical language, but it is something along the lines of "Submit error to Apple" Only way they wouldn't know is if they just see a submit error button and click without reading or they are too slow to use a computer.

Why don't you just send out a company wide email telling them what it is and that it doesn't notify you of problems?

 

[coolsoldier]

Originally posted by buddha
Why don't you just send out a company wide email telling them what it is and that it doesn't notify you of problems?

How many computer-illiterate users do you interact with? Do they ever listen to that kind of stuff?

If they do, than I want to work where you work

 

[latergator116]

Hmm... I get this message every time I quit AIM and some other applications. Here is a screenshot if anyone is interested.

 

[latergator116]

hmm.. I can never get this right.

 

[oldschool]

Re: "Submit Report" Confusion

Originally posted by coolsoldier
I do some computer support and maintenance work for several people, who, as much as I try to explain it to them, do not understand that panther's new "Submit Report" button in the Unexpectedly Quit dialog box submits a report to Apple, not to me.
I have started getting nasty emails from people who simply cannot understand why I "ignored" the reports that they inadvertently sent to Apple.

Has anyone else who does this kind of work had this problem? Has anyone come up with a solution (other than downgrading to Jaguar -- I'd rather not have to explain what happened to all those copies of Panther they paid for)?

Are the employees under the age of 5? because then thats against labour laws.