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Swap Magic Mouse for Trackpad in Apple Retail Store?

R

ryfourn

macrumors newbie
Original poster
May 15, 2011
1
0
Hi guys, I'm sorry if my question has been answered before.

I'm buying my first iMac on Mon/Tuesday and I wondering if they allow you to swap the included Magic Mouse for the Trackpad if you purchase it in a Apple Retail Store?

I was also wondering if they'll let me check for dead pixels or a yellow screen before I purchase it?

Sounds strange I know but I'm a little paranoid when it comes to electronic purchases.

Thanks for reading and for any advice!
 
Some others have had success with the swap of the Magic Mouse/Trackpad. They might just give it to you since I don't know if they can re-sell the Magic Mouse as new; it isn't packaged in the iMac box in its retail fashion.

You also shouldn't have any problem taking a look at it before you leave the store.
 
I LITERALLY just walked in the door from trying this.

I was at the Rockingham Park, Salem, NH Apple Store and both employees I spoke to there encouraged me to buy my 27" 3.4GHz iMac online if I was insistent on having the Magic Trackpad.

I then headed over to the Pheasant Lane Mall, Nashua, NH store. The employee I spoke with there leaned in and said he could talk with the manager to try and get it comped. After discussing options and whatnot, he placed the order and had someone bring it out from the back, not leaving my side the entire time. After reminding him about cables I needed, he went and got them (Firewire and DVI) which I also needed, but never talked to the manager. Bringing up the subject of the Magic Trackpad again, he said they can't do swaps for that. I was greatly disappointed by this and feel as if I was told one thing and then given another.

So, yeah... Your mileage may vary...even when talking to the same employee.
 
Say it's a gift, and that certain person would just "love" to have a magic trackpad. Now what cold hearted person could refuse that ;)
 
When I bought my 27" (high end one, dunno if that made a difference) I asked if they could swap out the mouse for a trackpad, and they just threw it in for free.
 
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Dagless said:
When I bought my 27" (high end one, dunno if that made a difference) I asked if they could swap out the mouse for a trackpad, and they just threw it in for free.
Click to expand...

Different experience. I orderered a BTO with cable mouse which I prefer. Mac arrived with magicmouse instead. I called to inquire how to swap them, and Apple Fedexed a replacement wired Mouse and told me to keep both.
 
telephoned my most local Apple Store on Thursday to check if I could swap out the Magic Mouse for the Magic Trackpad and was told yes, no problem. Telephoned again Friday night to double check, told yes again.

Turned up on Saturday to purchase a 27"iMac, and told it couldn't be done. I explained that I'd be told by two different people that it was ok. The guy went away to talk to his manager - when he came back he said they would discount the iMac by the value of the Trackpad and then sell me a Trackpad. I was allowed to keep the mouse too! :D
 
I had success getting this done.
Walked into one of my local Apple stores on Saturday, and told the sales guy that I was interested in purchasing a 27inch iMac, but needed the wired keyboard and trackpad instead of the wireless keyboard and magic mouse. Told him how you can swap these items for free online, but didn't want to wait the shipping time. Dude went and asked his manager and came back to me saying how they can't do it, and I'd have to buy it...I was like "oh really?? you're serious??" Laughed at him and left the store and called up my other local store.

Got a sales rep on the phone and told them what I want to swap and they were like "Sure no problem".
When I got to the store at first they were just gonna open the box and swap the items, but the sales rep was cool. Instead he brought down the price of the iMac to match the cost of buying the trackpad and wired keyboard, so I was able to keep both sets. Then he dropped it another $130 and gave me apple care for $60.
:)

It can be done. You need to find a rep that is cool.
 
Last edited:
Got high-end 27" on Saturday. Rep had to talk to manager, but discounted price of iMac by cost of trackpad. They also were okay with me pulling the machine out to test it in the store, but there was a pretty big delay due to their network in getting me checked out and some delay initially in getting a rep (overheard some reps talking about how they were ahead of certain other big time stores like LA and Soho for the day; they track sales real time between stores and the employees were jazzed about the business they were doing). Anyway, there was a delay and I only had one hour parking about 7 blocks away and was running out of time, so I just took the iMac without opening it.

Since we didn't open it, I never thought to give them the magic mouse. I assumed I was only getting one device. Maybe it wasn't a swap and instead they intended the trackpad to just be a freebie. I will email the rep (as I have her card . . . ) and see if I should send back or drop of the magic mouse.
 
got it for free

i just bought my iMac 27" 2.7 core i5 from the Apple store in Stanford Palo Alto, CA. I asked if i can have the trackpad instead and without any hesitation, the guy just gave it for me for free. so i got both of them. amazing customer service from Apple!
 

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Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Tried getting the trackpad at my local store, even went and talked to the manager, and no luck. Really annoyed me, actually, considering how Lion is pretty much designed for a track pad, and how much the "magic" mouse sucks. The trackpad should be standard at this point IMO
 
Dmcgee123 said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Tried getting the trackpad at my local store, even went and talked to the manager, and no luck. Really annoyed me, actually, considering how Lion is pretty much designed for a track pad, and how much the "magic" mouse sucks. The trackpad should be standard at this point IMO
Click to expand...

if you really want to get the trackpad without spending additional $$$, just order your imac online. sorry to hear that not even the manager gave it to you considering the amount you are spending.
 
Dmcgee123 said:
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

Tried getting the trackpad at my local store, even went and talked to the manager, and no luck. Really annoyed me, actually, considering how Lion is pretty much designed for a track pad, and how much the "magic" mouse sucks. The trackpad should be standard at this point IMO
Click to expand...

What Apple retail store did you try?

It would be nice if we compiled a list of which stores are willing to exchange and which will not.
 
PDelahanty said:
I LITERALLY just walked in the door from trying this.

I was at the Rockingham Park, Salem, NH Apple Store and both employees I spoke to there encouraged me to buy my 27" 3.4GHz iMac online if I was insistent on having the Magic Trackpad.

I then headed over to the Pheasant Lane Mall, Nashua, NH store. The employee I spoke with there leaned in and said he could talk with the manager to try and get it comped. After discussing options and whatnot, he placed the order and had someone bring it out from the back, not leaving my side the entire time. After reminding him about cables I needed, he went and got them (Firewire and DVI) which I also needed, but never talked to the manager. Bringing up the subject of the Magic Trackpad again, he said they can't do swaps for that. I was greatly disappointed by this and feel as if I was told one thing and then given another.

So, yeah... Your mileage may vary...even when talking to the same employee.
Click to expand...

So did you purchase a $2200+ setup?

I would have asked for the manager, this is not like asking for a freebie when buying a $600 Dell at best buy.

I always talk to the managers whenever I buy anything over $500 at the Apple store. Most of them recognize me by now. I always tell the sales associates that I am waiting for the manager.

In your situation, I would have said, make this right or no sale, and if they wouldn't, walk out.

I have a magic mouse and don't need or want another one.
 
This is a no go in Ottawa, Canada. Spoke to 2 different employee + Manager, and they were firm on this, trackpad swap is an online only promotion, so no swapping + no rebate, you get to pay full price for the trackpad if you want one, even if you buy hi-end 27''.

They all told me to order it online, and offered to do it with me inside apple store.
 
I got it comped at the tampa apple store. I bought my imac on wednesday after they were released. My sales guy had the imac brought out and was about to scan my card when I asked. he went out back to talk to the manager and was gone about 10 minutes. When he came back he had the track pad. He discounted the mac price 69.00 and added the trak pad in at full price. All he said is "I hope I don't forget to remove the mouse from the box" I signed the receipt and carried my unopened imac out of the store.
 
My experience with Apple

I just wanted to quickly share my experience with Apple.
I owned an IPad 2 3G Wifi & IPhone 3GS
I wanted to get a new computer and had my eyes set on the IMac.
I went it to the store and got speaking to an assistant.
I then told him I was considering the IMac and called my wife to confirm I should get it when I returned I told the guy my wife wasnt convinced so he took me to the side and told me i could have 10% off.
I was beyond ecstatic and bought immediately.
He then stayed by my side until the IMac was brought down and then proceeded to give me 3 years free apple care & Apple 1 to 1 BOTH FOR FREE AFTER I HAD PAID AND RECEIVED MY MAC.
I then also got him to exchange the magic mouse for the track pad too!
I cant tell you how much i love apple now!
I promote them to every single person i talk to!
The best company ever
 
No problems doing it here

Bought mine in The Woodlands (Texas) mall and had no problem getting the trackpad instead of the mouse. In fact, we took it out of the box, installed the current OS, three apps and made sure all was well with the machine before I carried it out. And they offered to let me walk through the back of the store to get me closer to my car if needed.

Great service at a mall store if you ask me.
 
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