T-Mobile activated my account before my SIM package has even arrived, quick question

[hydro94530]

Hey all, so I decided to make the jump to T Mobile from my grandfathered AT&T plan and I also got the Hook Up code (question on that at the end) as well so it's a great deal. T Mobile said my account would not be activated until I got my SIM, plugged it in my phone and activated it myself.

Problem is they decided to activate my account today for some reason and thus my AT&T account is now deactivated and I have no service anymore on either account.

To my question, am I stuck and forced to wait until my SIM package arrives on Thursday or can I go into a T Mobile store and have them hook me up instead? Would really suck if I have to wait for the package to arrive. I'm unable to get to the store today so figured I'd see if anyone has gone through this before?

Also quick question regarding the hook up code, I have it reserved and got the confirmation to move my number over within 14 days. Now that I've done that will the 20% for life apply automatically or do I need to do anything there?

Thanks in advance for any help

 

[eyoungren]

Hey all, so I decided to make the jump to T Mobile from my grandfathered AT&T plan and I also got the Hook Up code (question on that at the end) as well so it's a great deal. T Mobile said my account would not be activated until I got my SIM, plugged it in my phone and activated it myself.

Problem is they decided to activate my account today for some reason and thus my AT&T account is now deactivated and I have no service anymore on either account.

To my question, am I stuck and forced to wait until my SIM package arrives on Thursday or can I go into a T Mobile store and have them hook me up instead? Would really suck if I have to wait for the package to arrive. I'm unable to get to the store today so figured I'd see if anyone has gone through this before?

Also quick question regarding the hook up code, I have it reserved and got the confirmation to move my number over within 14 days. Now that I've done that will the 20% for life apply automatically or do I need to do anything there?

Thanks in advance for any help

Sounds like you gave them your port information (account number, phone number, pin, etc) and they promised not to port you before your SIM arrived?

That's the only thing that makes sense. If it was just an activation without a port then you'd still have your number on AT&T and a temporary number on T-Mobile.

That's what we did when we left Sprint. We got temporary numbers that were activated while we waited for our phones to arrive. Only after they arrived and I physically took the phones and tablets to my local T-Mobile store did they initiate the port (which replaced my temporary numbers).

Unfortunately, you're probably stuck. You could port back (you have 14 days to return) but that'd probably be one giant mess.

As far as the hookup code, if it's telling you that you are confirmed there shouldn't be any further action required on your part.

 

[hydro94530]

Sounds like you gave them your port information (account number, phone number, pin, etc) and they promised not to port you before your SIM arrived?

That's the only thing that makes sense. If it was just an activation without a port then you'd still have your number on AT&T and a temporary number on T-Mobile.

That's what we did when we left Sprint. We got temporary numbers that were activated while we waited for our phones to arrive. Only after they arrived and I physically took the phones and tablets to my local T-Mobile store did they initiate the port (which replaced my temporary numbers).

Unfortunately, you're probably stuck. You could port back (you have 14 days to return) but that'd probably be one giant mess.

As far as the hookup code, if it's telling you that you are confirmed there shouldn't be any further action required on your part.

Thanks for the response. Darn it, I'll call them and see what can be done but sounds like I might be stuck for 4 days without a phone. I definitely didn't give them any info other than just the phone number but I must of missed something here. So if I go into a store tomorrow they won't be able to help?

Also thank you on the hook up code question, that's good to know at least

 

[casperes1996]

Thanks for the response. Darn it, I'll call them and see what can be done but sounds like I might be stuck for 4 days without a phone. I definitely didn't give them any info other than just the phone number but I must of missed something here. So if I go into a store tomorrow they won't be able to help?

Getting the SIM stuff sorted takes four bloody days?! In Denmark you can switch operator in a single day. Phone number transfer, getting the SIM, it getting activated, all that. 6 hours.

 

[chscag]

By all means if there is a T-Mobile store nearby, go there. I don't like dealing with T-Mobile thru their on line ordering system or number port. So much easier when dealing with them direct.

 

[hydro94530]

By all means if there is a T-Mobile store nearby, go there. I don't like dealing with T-Mobile thru their on line ordering system or number port. So much easier when dealing with them direct.

Okay perfect. There's one close to me so I'll hit them up first thing tomorrow. Thanks for the response. I'm sure I must of done something stupid here lol.
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Getting the SIM stuff sorted takes four bloody days?! In Denmark you can switch operator in a single day. Phone number transfer, getting the SIM, it getting activated, all that. 6 hours.

Oh not at all I'm just waiting for my SIM package to come in the mail. Should of just went in store to begin with.

 

[casperes1996]

Oh not at all I'm just waiting for my SIM package to come in the mail. Should of just went in store to begin with.

But even if you want it shipped that's just a single day here. Even in weekends

 

[eyoungren]

Getting the SIM stuff sorted takes four bloody days?! In Denmark you can switch operator in a single day. Phone number transfer, getting the SIM, it getting activated, all that. 6 hours.

My port took less than 5 minutes. But I had everything ready to go before the port. I waited two days for the devices to arrive before starting the port though.

In OP's case, the port was started before his device/SIM card arrived. As far as AT&T is concerned, OP left.

He can port back which will deactivate his newly activated T-Mobile account, and cancel his new T-Mobile service. That may cancel his hookup code. It also may be a hassle to port the line back because it's really T-Mobile he wants to go to.

It's not a matter of how long it takes, it's a matter of when the port SHOULD have started versus when it actually did. The actual port itself seems to have gone through in no time.

 

[casperes1996]

My port took less than 5 minutes. But I had everything ready to go before the port. I waited two days for the devices to arrive before starting the port though.

In OP's case, the port was started before his device/SIM card arrived. As far as AT&T is concerned, OP left.

He can port back which will deactivate his newly activated T-Mobile account, and cancel his new T-Mobile service. That may cancel his hookup code. It also may be a hassle to port the line back because it's really T-Mobile he wants to go to.

It's not a matter of how long it takes, it's a matter of when the port SHOULD have started versus when it actually did. The actual port itself seems to have gone through in no time.

Fair enough - makes sense

 

[hydro94530]

My port took less than 5 minutes. But I had everything ready to go before the port. I waited two days for the devices to arrive before starting the port though.

In OP's case, the port was started before his device/SIM card arrived. As far as AT&T is concerned, OP left.

He can port back which will deactivate his newly activated T-Mobile account, and cancel his new T-Mobile service. That may cancel his hookup code. It also may be a hassle to port the line back because it's really T-Mobile he wants to go to.

It's not a matter of how long it takes, it's a matter of when the port SHOULD have started versus when it actually did. The actual port itself seems to have gone through in no time.

Yeah that's exactly what happened, for whatever reason they activated my account prematurely. Just got back from the T Mobile store and all is well now finally Thanks again to everyone for your help and advice!