iPod touch Taking my jailbroken iPod in for a genius bar appointment

[skippsgiraffe]

Yes,i know what you are thinking,but i am not covered under apple care. My iPod keeps on randomly turning off and doesn't turn on again for about 2 days so i talked with an apple associate on their chat room and they said i can come in and get it replaced for 150 dollars. My concern would be if they were to find out that it was jailbroken would they deny me of getting it replaced even though I am paying them to "fix" it?

 

[cactus3]

I've never jailbroken anything before, but I'm sure it'll be okay. If they give you a hard time, ask for a supervisor and get things sorted out.

Also, I think jailbreaking only matters if you have Apple Care - because it would void your warranty.

 

[ApfelKuchen]

Yes,i know what you are thinking,but i am not covered under apple care. My iPod keeps on randomly turning off and doesn't turn on again for about 2 days so i talked with an apple associate on their chat room and they said i can come in and get it replaced for 150 dollars. My concern would be if they were to find out that it was jailbroken would they deny me of getting it replaced even though I am paying them to "fix" it?

$150 is the repair price (price depends on model). Apple decides whether to repair or replace. They also decide whether to service (or not). Hardware modifications will not be accepted. Since a jailbreak is just software, they're less likely to refuse to service it - they'd just erase it. But they could refuse, as it still is a modification.

Also, if you can get the thing working at all, be sure to make a backup. And if you can get it working... a Restore of iOS (no jailbreak) is worth a try before you bring it in.

 

[madrich]

If you can restore the firmware first.

 

[Brian Y]

Jailbreaking doesn't make you ineligible for service - it just makes you ineligible for warranty service.

Given that you're paying for a replacement, I doubt they'll even bother trying to turn it on.

Apple don't repair iPod Touches.

 

[Plutonius]

$150 is the repair price (price depends on model). Apple decides whether to repair or replace. They also decide whether to service (or not). Hardware modifications will not be accepted. Since a jailbreak is just software, they're less likely to refuse to service it - they'd just erase it. But they could refuse, as it still is a modification.

Also, if you can get the thing working at all, be sure to make a backup. And if you can get it working... a Restore of iOS (no jailbreak) is worth a try before you bring it in.

Apple doesn't repair the iPod Touch. They will give him a replacement.

 

[alphaod]

IF you want service, they can refuse service if it's jailbroken, but I have found they really don't care much.

Now if it doesn't even turn on, they definitely won't care.


If you're having issues, might as well restore it to factory because odds are that's what they'll want to try first (at which case they will tell you to come back in a couple days). If you get it done beforehand, they will be able to see it's not a software issue. And yes they can tell when you last restored it.