Hey there,
I am wondering if people have similar stories about bad Tekserve customer service in New York.
I have filed a complaint with the better business bureau, since in all my life I have NEVER had such unprofessional treatment. And I certainly have never had someone I was paying for a service outright lie to my face.
VERY long story short - I brought my new macbook in for repairs. I was told upon a diagnost being run, that all the problems I was having were very consistent with the 1st generation of the new macbook.
They sent it out to Mac to be repaired as it was still well-under warranty. Mac found "Spill damage" in the laptop and cancelled the warranty.
Now I knew full-well that spill damage could not have occurred in my care. However strangely enough, wandering around Tekserve, there are open bottles of water, soda and cups of coffee everywhere the eye can see.
Essentially, I said to manager, Hank Gonzalez that I believed the spill damage happened in their care. While he disagreed, he said he'd do some research into it. 2 months later, I get an angry call from him demanding the store's rental laptop back. I replied saying I wasn't bringing it back in until I had my own back in working condition.
Another month and a half later, I get a call from the Rental guy asking why I hadn't returned it and I told him the story. He called me a few days later and said they had decided to repair my macbook and to come pick it up. I went, and swapped laptops with Hank Gonzalez, who again told me he'd given me a new logic board.
When I got home, my computer wouldn't even turn on. And when I called Tekserve, all of a sudden, my account said "This customer can ONLY speak to Hank Gonzalez." So I wrote to the owner, who made excuses and claimed that they've done nothing wrong.
I'm outraged. Anyone have simliar experiences?
I am wondering if people have similar stories about bad Tekserve customer service in New York.
I have filed a complaint with the better business bureau, since in all my life I have NEVER had such unprofessional treatment. And I certainly have never had someone I was paying for a service outright lie to my face.
VERY long story short - I brought my new macbook in for repairs. I was told upon a diagnost being run, that all the problems I was having were very consistent with the 1st generation of the new macbook.
They sent it out to Mac to be repaired as it was still well-under warranty. Mac found "Spill damage" in the laptop and cancelled the warranty.
Now I knew full-well that spill damage could not have occurred in my care. However strangely enough, wandering around Tekserve, there are open bottles of water, soda and cups of coffee everywhere the eye can see.
Essentially, I said to manager, Hank Gonzalez that I believed the spill damage happened in their care. While he disagreed, he said he'd do some research into it. 2 months later, I get an angry call from him demanding the store's rental laptop back. I replied saying I wasn't bringing it back in until I had my own back in working condition.
Another month and a half later, I get a call from the Rental guy asking why I hadn't returned it and I told him the story. He called me a few days later and said they had decided to repair my macbook and to come pick it up. I went, and swapped laptops with Hank Gonzalez, who again told me he'd given me a new logic board.
When I got home, my computer wouldn't even turn on. And when I called Tekserve, all of a sudden, my account said "This customer can ONLY speak to Hank Gonzalez." So I wrote to the owner, who made excuses and claimed that they've done nothing wrong.
I'm outraged. Anyone have simliar experiences?
