AT&T has been trying to improve their service. Recently, I thought I was signed up for making int'l calls at discounted rates but alas, I was not signed up for the right program. But instead of telling me "too bad" on my $300 bill, they backdated the purchase of their $5.00 int'l calling program and brought the bill down by 70%.
Another time, I had an int'l data package, went overseas, but when I got my bill they charged me at the non-package rate. I called, and a woman who helped me not only fixed the problem but made a note and called me back six weeks later to make sure things were fine.
I know AT&T is the company we all love to hate but I'm giving them props on their service and this move today on the 3G S upgrade.