Just wanted to share by first ever experience with after sales at Apple.
I bought my 2016 13" nTB MBP used a few months after launch. It was in good condition although it had a few scratches on the screen. For nearly four years it worked nearly flawlessly. I say nearly because it often had stuck keys, but these would free themselves after a few taps. A couple of weeks ago I started getting issues. My webcam stopped working, the laptop didn't recognise any camera hardware so I assumed there must have been a problem with the connection. Very shortly after this I got the flexgate issue which gives is a stage light effect. This is due to the display cable being too short. I thought then perhaps these two issues were linked.
Anyway, I was thinking about getting a new laptop when I remembered to see if there were any free repair programs. Luckily, there's a screen repair program specifically for my model available to any device purchased 4 or less years ago. I also saw that there was a keyboard replacement program.
So I booked a genius appointment, told them my issues, ran a diagnostics and then they said they could fix the display and keyboard free of charge under the repairability programs. I was very happy to learn that a new display meant a new display case, and a new keyboard meant a new top case which included a brand new battery (mine had over 600 cycles by then).
It gets fixed in a few days and I have now a laptop in better condition that when I first had it. No scratch on the screen and it's strange to feel how smooth the new screen is with its coating. I got a new battery that was manufactured in April this year according to coconut battery. I got a 2017 keyboard which might be better than the 2016 (I hear this is debated). The ports feel tight again. My old case which had quite a few dents and rough edges, now I have a new case. They even put on 4 new rubber feet. The only thing original is the internals and the bottom case.
Honestly if these new parts are susceptible to flexgate and keyboard issues, then I'm pretty happy there were so many issues with this model that Apple had to create repair programs. I have a new battery, keyboard and display in a four year old laptop. This will last me at least another two years.
Anyway, pretty pleased with my experience. If you have a 2016 MBP 13, you should check out the programs before they expire!
I bought my 2016 13" nTB MBP used a few months after launch. It was in good condition although it had a few scratches on the screen. For nearly four years it worked nearly flawlessly. I say nearly because it often had stuck keys, but these would free themselves after a few taps. A couple of weeks ago I started getting issues. My webcam stopped working, the laptop didn't recognise any camera hardware so I assumed there must have been a problem with the connection. Very shortly after this I got the flexgate issue which gives is a stage light effect. This is due to the display cable being too short. I thought then perhaps these two issues were linked.
Anyway, I was thinking about getting a new laptop when I remembered to see if there were any free repair programs. Luckily, there's a screen repair program specifically for my model available to any device purchased 4 or less years ago. I also saw that there was a keyboard replacement program.
So I booked a genius appointment, told them my issues, ran a diagnostics and then they said they could fix the display and keyboard free of charge under the repairability programs. I was very happy to learn that a new display meant a new display case, and a new keyboard meant a new top case which included a brand new battery (mine had over 600 cycles by then).
It gets fixed in a few days and I have now a laptop in better condition that when I first had it. No scratch on the screen and it's strange to feel how smooth the new screen is with its coating. I got a new battery that was manufactured in April this year according to coconut battery. I got a 2017 keyboard which might be better than the 2016 (I hear this is debated). The ports feel tight again. My old case which had quite a few dents and rough edges, now I have a new case. They even put on 4 new rubber feet. The only thing original is the internals and the bottom case.
Honestly if these new parts are susceptible to flexgate and keyboard issues, then I'm pretty happy there were so many issues with this model that Apple had to create repair programs. I have a new battery, keyboard and display in a four year old laptop. This will last me at least another two years.
Anyway, pretty pleased with my experience. If you have a 2016 MBP 13, you should check out the programs before they expire!
