T-Mobile isn't letting me pre-order the iPhone 6 for two phones on my account even though both are JUMP eligibile. With all of the trouble I've had with the site over the last 2 days, I'll be cancelling and going to another carrier. See convo below. Any suggestions on what I can try next?
TatianaL: Pleased to meet you online, Dallaas! I will be your Chat specialist for today.
TatianaL: *Dallas
You: hi
TatianaL: I'm excited to hear that you're interested in the pre-order of our iPhone 6!
You: Hi, when I go to pre-order my Wife's phone its saying that I have to Pay Today: $359.91, it shouuld be $99 down
You: no there are not
You: I am ordering her the iPhone 6 Gold 64gb
TatianaL: After looking into this, the current EC limit for your account is $1940 however since there is a remaining unpaid balance for EIP of a total of $1550, the remaining EC balance that you can use for EIP is only $390. Since the device cost is $849.99, it went towards to the downpayment showing $359.91.
You: You all need to fix this. I had two phones with JUMP!. I used my eligible JUMP to upgrade my line last night. I am now trying to do my wifes.
You: I have been paying $10 per month since I signed up for Jump on both phones. Please check my account to verify.
You: Both phones should be eligible for upgrade
TatianaL: I understand, Dallas. Both phones are eligible for JUMP upgrade. However, the Equipment Credit Available is not enough to cover the second device. What I can best suggest is to wait for the completion of JUMP for the first line. Once the JUMP is completed, the EIP for line ending 0375 will close and remaining unpaid of $400 will be paid-off as well. The $400 will then add to the equipment credit available of $390, with this you'll be able to order the iPhone 6 with $99 downpayment
You: No - I was never told this upfront. Please correct my account. This is rediculous.
You: I am NOT waiting to complete the first JUMP to order the new iphone for my wife.
You: Your company has WASTED my time to an incredible level over the last two days.
TatianaL: My apologies for the trouble that this has caused you. However, the Current Equipment Credit Limit on your account is the the total amount of credit currently provided to you and is calculated by credit class and the number of active lines on the account and this cannot be change
TatianaL: Pleased to meet you online, Dallaas! I will be your Chat specialist for today.
TatianaL: *Dallas
You: hi
TatianaL: I'm excited to hear that you're interested in the pre-order of our iPhone 6!
You: Hi, when I go to pre-order my Wife's phone its saying that I have to Pay Today: $359.91, it shouuld be $99 down
You: no there are not
You: I am ordering her the iPhone 6 Gold 64gb
TatianaL: After looking into this, the current EC limit for your account is $1940 however since there is a remaining unpaid balance for EIP of a total of $1550, the remaining EC balance that you can use for EIP is only $390. Since the device cost is $849.99, it went towards to the downpayment showing $359.91.
You: You all need to fix this. I had two phones with JUMP!. I used my eligible JUMP to upgrade my line last night. I am now trying to do my wifes.
You: I have been paying $10 per month since I signed up for Jump on both phones. Please check my account to verify.
You: Both phones should be eligible for upgrade
TatianaL: I understand, Dallas. Both phones are eligible for JUMP upgrade. However, the Equipment Credit Available is not enough to cover the second device. What I can best suggest is to wait for the completion of JUMP for the first line. Once the JUMP is completed, the EIP for line ending 0375 will close and remaining unpaid of $400 will be paid-off as well. The $400 will then add to the equipment credit available of $390, with this you'll be able to order the iPhone 6 with $99 downpayment
You: No - I was never told this upfront. Please correct my account. This is rediculous.
You: I am NOT waiting to complete the first JUMP to order the new iphone for my wife.
You: Your company has WASTED my time to an incredible level over the last two days.
TatianaL: My apologies for the trouble that this has caused you. However, the Current Equipment Credit Limit on your account is the the total amount of credit currently provided to you and is calculated by credit class and the number of active lines on the account and this cannot be change