Trackpad working in hardware test but nowhere else

[xylios]

Hi all, today I bought my very first macbook (white with superdrive) after spending all my computing life on a PC. I have to say so far the experience has been nothing short of awesome. My only problem is I can't get the track pad to work.

It was working an hour or so ago, I have then followed the instructions included with the macbook and performed a hardware test by disconnecting all usb devices and restarting while holding down the "D" key. When I get to the hardware test it performs the scan reporting nothing is wrong, while on this screen the trackpad and button works flawlessly. As soon as I get into the OS it's not working.

I have checked the settings in System Preferences>Keyboard and Mouse>Trackpad. I have Two fingers to scroll checked, Allow Horizontal Scrolling checked, Zoom while holding Control is checked, and both Ignore accidental trackpad input and ignore trackpad when mouse is present unchecked. I am currently running Leopard and have no problem with the mouse functionality when using the Mighty Mouse I have also bought. Can anyone tell me if I am missing something, a setting for the trackpad or something? Otherwise I'll have to take macbook to the seller tomorrow.

Thanks in advance for any suggestions or help that can be offered.

Best
Xy

 

[TheStu]

Hi all, today I bought my very first macbook (white with superdrive) after spending all my computing life on a PC. I have to say so far the experience has been nothing short of awesome. My only problem is I can't get the track pad to work.

It was working an hour or so ago, I have then followed the instructions included with the macbook and performed a hardware test by disconnecting all usb devices and restarting while holding down the "D" key. When I get to the hardware test it performs the scan reporting nothing is wrong, while on this screen the trackpad and button works flawlessly. As soon as I get into the OS it's not working.

I have checked the settings in System Preferences>Keyboard and Mouse>Trackpad. I have Two fingers to scroll checked, Allow Horizontal Scrolling checked, Zoom while holding Control is checked, and both Ignore accidental trackpad input and ignore trackpad when mouse is present unchecked. I am currently running Leopard and have no problem with the mouse functionality when using the Mighty Mouse I have also bought. Can anyone tell me if I am missing something, a setting for the trackpad or something? Otherwise I'll have to take macbook to the seller tomorrow.

Thanks in advance for any suggestions or help that can be offered.

Best
Xy

Have you tried disconnecting your bluetooth mouse?

 

[xylios]

Thanks for the suggestion, I dont have a bluetooth mouse though, just the USB mac mouse. I have switched off bluetooth just incase any other devices around the house are causing problems. I have disconnected the USB mouse when testing also.

Any other ideas/suggestions would be awesome. I dont think it's hardware related because the track pad works on the hardware test screen... But it's just not playing ball at the moment

 

[xylios]

anyone else able to suggest anything or is it looking like hardware failure?

 

[chrisbeebops]

Try installing any available updates. Wasn't there an update to fix unresponsive keyboards and trackpads?

If that doesn't work, bring it to an Apple Store, they should be able to take care of it.

If it works at the diagnostic but not in the OS, it is probably a software issue in the OS.

 

[xylios]

Thanks for all the suggestions. I'm a real mac newbie (first time owner) I ended up bitting the bullet and taking the macbook back to the place of purchase. The salesman was a real tool (same salesman that told me the white macbook was expandable up to a maximum of 3GB RAM not 4 GB RAM.....*SIGH*) it was as if he was trying to catch me in a lie or something.

After that I was able to deal with the Apple store rep and he was a champion! He took the machine in the back and tried a firmware update and various other software solutions before coming to the conclusion that it was indeed a hardware fault and replaced it on the spot.

Apple guy 1 - Sales guy - 0

Thanks again for the help, the mac community so far has been just as awesome an experience as the macbook itself!

Best
Xy

 

[Kelly™]

I bet the Sales guy makes more than the Apple guy :/
Sad world but true.

 

[one1]

I bet the Sales guy makes more than the Apple guy :/
Sad world but true.

Only sad because Apple doesn't pay their employee's JACK SQUAT. It ain't the sales guys fault..... point the finger towards apple for being in the prime of their greed and not paying the G.B. what they deserve to be paid.

A buddy of mine got a job at an apple store and had to quit after a month even though he loved it dearly because he could barely afford to even work there with what they were paying.

 

[Kelly™]

I know, thats why I made my post o.o