just wondering how many other folks out there offer this as a service to the public? if so, do you use hardware or software mpeg2 encoders? i have been doing this for a few years and recently, it has death star exploded in terms of being busy, with people transferring entire libraries (40+ hours). i'm analyzing how it's been going and how to control the craziness going forward in terms of managing the time to complete projects (and clients' growing requests to edit their own stuff) etc..etc..