Trouble with CanoScan LiDE 30...

[chewbaccapits]

It gives me this error message:

ERROR creating file.

1008:5,-5000 Access denied error..


I try to install the software but I get access denied errors...But the kicker is that is doesn't ask for my password...


If anyone has this scanner you know what I'm must be going thru..Please help...

 

[chewbaccapits]

Ah come on...8 views and still nothing?

Help please!!!

 

[alex_ant]

I have the N670U which is also LIDE based. What software are you talking about? The ScanGear drivers? Which OS?

 

[chewbaccapits]

Originally posted by alex_ant
I have the N670U which is also LIDE based. What software are you talking about? The ScanGear drivers? Which OS?

the scan gear drivers..I'm trying to install it thru 10.2...but it won't let me..Some how the PASSWORD prompt does pop up....I don't understand it..The scanner can with the CD, for driver issued way back in APRILL2002..It has to be installed thru classic but once done..I tried installing the NEW drivers located on the CANON website (they seem to be aquafied, but the insll process looks"CLASSIC"..so it doesn't prompt me for my PASSWORD, thius, giving me not enough access privilages....Any thoughts?

 

[alex_ant]

Do you already have the CanoScan toolbox installed? There are two files for OS X for that scanner on the Canon website, and it says you need to install the Toolbox before you install the ScanGear 7.0.1.0X driver.

Also, having not enough access privileges might not be because the installer isn't prompting you for a password. It might be because your system permissions are screwed up (happens quite frequently in Jaguar). You could make sure they aren't by booting from the Jaguar install CD and fixing permissions from within the Disk Utility, then re-trying to install the driver.

 

[chewbaccapits]

Awesome..

I'll try that later..You've been most helpful...

 

[chewbaccapits]

Hey still there?

Hey still there?...I fixed permissions...But still won't work....Any other ideas?

 

[shadowfax0]

that's a bit strange, I say talk to Canon, write them an email, they might ahve a fix (being they wrote the software)

 

[chewbaccapits]

well..thx then..

I just might have to return it...They're giving me the shaft...this is the big help thye gave me :



"Thank you for your inquiry. I apologize for any inconveniences you
have
experienced with your Canon scanner.

Please check the permissions on the folder Mac HD\Library\CFMSupport\.
Do the permissions match the following?

Owner: System (read and write)
Group: admin (read only)
Others: (read only)

If the admin permissions are set as Read Only and you are logged in as
an admin, then you may not have the permissions to install the
necessary
files into the Mac HD\Library\CFMSupport\ folder. Please contact Apple
for more information on correcting the permissions to allow the scanner
installation to install to this folder. Once the permissions are
corrected, reinstall the scanner driver.

Thank you for contacting Canon.

Sincerely,

Dan
Product Support Representative"


I mean, that cfm support folder doesn't tell jack!...what are they talking about. You gave me more help then they seem to know...thx..

 

[shadowfax0]

...but did you check? (Sorry if you did it, but jsut want to make sure ) Click on the folder and say 'Get Info' and see if the ermissions are how they said they should be. If you already did that then I'm not sure what to tell you...this all seems to be a very strange situation...