Trying to upgrade to 4.3.1, device "not eligible". HELP!

[likemyorbs]

I'm trying to upgrade my ipad to the newest firmware, but when it says verifying with apple i get a message that says my ipad is not eligible for this upgrade. what can be causing this? i'm on the newest version of itunes and currently running 4.2.1. Someone please help

 

[xraytech]

I'm trying to upgrade my ipad to the newest firmware, but when it says verifying with apple i get a message that says my ipad is not eligible for this upgrade. what can be causing this? i'm on the newest version of itunes and currently running 4.2.1. Someone please help

Are you the original owner your iPad?

 

[likemyorbs]

Are you the original owner your iPad?

Yes i am. Bought it from apple a month after release.

 

[likemyorbs]

someone please help. i tried calling apple but they are useless because i have no applecare. which is ridiculous, they want me to pay $30 because of their issue. so annoyed, so much for apple customer service...

 

[ani23]

iPad 1 or 2?

 

[comaths]

take your ipad to the apple store, people there may help you.

someone please help. i tried calling apple but they are useless because i have no applecare. which is ridiculous, they want me to pay $30 because of their issue. so annoyed, so much for apple customer service...

 

[likemyorbs]

Thanks for trying everyone, I finally got the issue resolved no thanks to apple. For some reason, I had to put the iPad into dfu mode and do a full restore. I still don't understand the reason behind it, but I'm all updated and jail broken now. Posting this from my 4.3.1 iPad via icab mobile as we speak.