[UK] Are Stormfront any good?

[ng7apoc]

Hi,

I'm having an issue with my iPhone 5. Earlier today it stopped responding to touch input and now only registers touches intermittently

Its still in warranty, however, I live in a rural area and going to an actual Apple store isn't really going to be feasible in the next few days. But there is a Stormfront I could get to tomorrow but I don't know what their policy on warranty repairs are and what sort of service to expect?

Has anyone had any experience of using Stormfront for warranty repairs on an item not purchased there? For example do they swap it for a refurb or send it to their own repair centre? and if so would I be quicker arranging via Apple to send it to them directly?

Thanks for any input.

 

[keysofanxiety]

Hi,

I'm having an issue with my iPhone 5. Earlier today it stopped responding to touch input and now only registers touches intermittently

Its still in warranty, however, I live in a rural area and going to an actual Apple store isn't really going to be feasible in the next few days. But there is a Stormfront I could get to tomorrow but I don't know what their policy on warranty repairs are and what sort of service to expect?

Has anyone had any experience of using Stormfront for warranty repairs on an item not purchased there? For example do they swap it for a refurb or send it to their own repair centre? and if so would I be quicker arranging via Apple to send it to them directly?

Thanks for any input.

Stormfront are the biggest third-party retail Apple Repair Centre that I know of. Definitely your best option if you can't get to an official Apple Store.

Depending on their stock, they'll more than likely just send the phone off to Apple anyway. It's best to go in and ask before getting Apple to collect it, but from my experience with them they tend to deal more with the Mac ecosystem rather than iOS. YMMV, though.

Ultimately you won't lose anything if you go in and enquire what they can do to get your phone repaired/replaced. I wish you the best of luck & hope all goes okay!

 

[ng7apoc]

Thanks for such a quick and detailed reply

I think I'll try and phone the store in the morning and ask them. Normally it wouldn't be such an issue but even though I can get there its still quite a distance and in pretty rough weather!

My concerns are with it being intermittent as I have visions of travelling in and being told "sorry sir but its working fine". Timing is terrible as we've already been without power today (thankfully only briefly) and I'd hate to be without a phone if, though if I'm honest its more when, the power goes out again

Thanks again

 

[ng7apoc]

Just want to give a quick update. After using it extensively Friday night and Saturday morning with no issues I tried to think what was different then it hit me - it was on charge in a non-Apple adaptor!

Normally I'd never touch such a thing but it was a Masterplug surge socket with dual USB ports (this one) and being used with the official Apple lightning cable so thought why not.

Hopefully thats the issue as I've not yet tried it with the official Apple adaptor but will do tonight and update. Fingers crossed its just that adaptor and not when charging in general

Lesson learned I'd say. And at least it saved a trip into Stormfront

 

[cambookpro]

Just in case anyone else was wondering, my friend lives in Newbury and took his MacBook Air in for repair. He said they just shipped it to Apple and he could collect it later in the week (but I assume it would be more expensive than taking to Apple directly?).

He said all in all it was a good experience though.