Hi everyone,
I was wondering if I could get some advice about the following situation. I’ve done some reading and understand that Consumer Law claims are against the seller rather than the manufacturer, but any advice for the following?
- Bought a MBP from Dixon's Travel at an airport in late 2019.
- Bought AppleCare from Apple.
- Multiple keyboard failures, with 4 replacements through Apple. Had issues from like 6 months in but with COVID I put up with it, otherwise I suspect there would've been more repairs. I did book appointments then cancel so there is some paper trail though I appreciate it's limited as no employee saw it. I'm medical and so priorities were elsewhere at the time.
- There is a current keyboard service program for this generation MBP, and multiple Apple staff have explained that there is an inherent fault with the keyboard.
- On the last time the Apple rep mentioned Consumer Law and that they would have replaced the machine entirely for a new model on the next failure had it been purchased through them.
- Dixon's Travel is no longer trading, but they were a Currys subsidiary. I'm assuming that the Consumer Law stuff transfers to Currys, or am I just out of luck?
- From what I understand, Currys is like drawing blood from a stone in regards to consumer law. Also, all my repairs have been through Apple though I've previously been told by Currys to contact the manufacturer directly when I've had issues, like with the PS5 controller and Sonys. Again, appreciate limited as I didn't speak to Currys about the laptop so who knows if they would've said the same thing.
- My keyboard has gone bust again, which is annoying because otherwise I like the laptop and have no need to change it.
My questions:
1. I'll speak to Currys, but do repairs by the manufacturer count?
2. Is there a consumer law aspect to the AppleCare? The previous repairs were done under AppleCare not the the keyboard service program.
3. Anyone in a similar situation manage to convince Apple to take the lead considering they admit the keyboards are faulty?
4. If, somehow, I convince them to do something and they elect to refund rather than repair/replace, similar MBPs are going for like £4-700. Is that the amount I should expect or do they refund the whole amount?
Thanks for any help
I was wondering if I could get some advice about the following situation. I’ve done some reading and understand that Consumer Law claims are against the seller rather than the manufacturer, but any advice for the following?
- Bought a MBP from Dixon's Travel at an airport in late 2019.
- Bought AppleCare from Apple.
- Multiple keyboard failures, with 4 replacements through Apple. Had issues from like 6 months in but with COVID I put up with it, otherwise I suspect there would've been more repairs. I did book appointments then cancel so there is some paper trail though I appreciate it's limited as no employee saw it. I'm medical and so priorities were elsewhere at the time.
- There is a current keyboard service program for this generation MBP, and multiple Apple staff have explained that there is an inherent fault with the keyboard.
- On the last time the Apple rep mentioned Consumer Law and that they would have replaced the machine entirely for a new model on the next failure had it been purchased through them.
- Dixon's Travel is no longer trading, but they were a Currys subsidiary. I'm assuming that the Consumer Law stuff transfers to Currys, or am I just out of luck?
- From what I understand, Currys is like drawing blood from a stone in regards to consumer law. Also, all my repairs have been through Apple though I've previously been told by Currys to contact the manufacturer directly when I've had issues, like with the PS5 controller and Sonys. Again, appreciate limited as I didn't speak to Currys about the laptop so who knows if they would've said the same thing.
- My keyboard has gone bust again, which is annoying because otherwise I like the laptop and have no need to change it.
My questions:
1. I'll speak to Currys, but do repairs by the manufacturer count?
2. Is there a consumer law aspect to the AppleCare? The previous repairs were done under AppleCare not the the keyboard service program.
3. Anyone in a similar situation manage to convince Apple to take the lead considering they admit the keyboards are faulty?
4. If, somehow, I convince them to do something and they elect to refund rather than repair/replace, similar MBPs are going for like £4-700. Is that the amount I should expect or do they refund the whole amount?
Thanks for any help