mikebatho said:
So this is what she does?
1 plug in all the bits & cables.
2 click the fan icon (don't worry - I didn't know that was airport!!)
3 Select LIVEBOX
4 Enter any keys required
5 Connect
Apple provided this list of instructions when I just called them:
STAGE 1 - Make sure your account has been activated, and that the livebox is configured properly (this part IS orange's responsibility)
Connect all your broadband cables & boxes.
Go to APPLE (top left, or it may be in your dock) & click NETWORK
SHOW - BUILT IN ETHERNET
Click the tab saying TCP.IP
And in there there should be the following:
IP ADDRESS
ROUTE ADDRESS
SUB NET
If all these fields are filled in, then you should be connected. If not, then refer to STAGE 1
As I say, if the numbers are there, touch nothing else. Come out of System Prefs....
Open SAFARI and you should be connected to the internet
Basically yes.
The instructions Apple gave you are to connect to the LiveBox via a ethernet networking cable. The LiveBox is a wireless router so you can either plug in via a cable (make sure you plug into the right socket, if I remember correctly there are 2 which are different colours (red and yellow I think?) for use at different times.) Or more conveniently connect via the wireless AirPort.
Follow these steps: (Modified from Apple's steps)
1. Ensure LiveBox is plugged into your phone socket in the wall, via those ADSL filters that should be included.
2. Ensure accout is fully set up by Orange, as Apple said, this is totally Orange's responsibility.
3. Click on the before mentioned AirPort logo and select the wireless network (I'm not sure it will be called "LiveBox", I think it has it's own unique random name (might look scrambled letters and numbers, but I can't quite remember, so don't panic if you cannot see "LiveBox" in the list.
4. Go to APPLE (top left, or it may be in your dock) & click NETWORK
SHOW - AirPort
Click the tab saying TCP/IP
And in there there should be the following:
IP ADDRESS
ROUTE ADDRESS
SUB NET
If all these fields are filled in, then you should be connected. If not, then refer to STAGE 1...so as it says, if these steps go without a hitch and the thing still isn't working, chances are there is a problem Orange's end. (they have had problems recently, they had equipment stolen from a datacentre in London!).
One final check that can be done if it isn't working is to check the lights on the LiveBox. There should be an Internet light (honestly cannot remember whether this is an "i" or what, but it should be fairly straight foward to figure out which one is the "Internet" or "modem" light. If it is blinking in a set pattern (or is orange, against the uusual yllowy green) then your broadband isn't set up correctly.
Hope this helps.
