Apologies if this is in the wrong thread, but it is iMac related.
I have a Mid 2011 iMac, and unfortunately it has the screen brightness buzzing problem (there are a couple of threads on here about it) This has happened to it a couple of times, and eventually it disappears every now and then but comes back. It is very irritating, and so far no quick fixes i have encountered have worked (e.g changing plugs, moving router etc)
I purchased my iMac through Apples educational store over the phone in the summer holidays when they were offering £65 iTunes gift cards). I was studying at college at the time, and in the UK a college is considered a Higher Educational institution. I rang up the education store, said I'm studying in college and I want an iMac on a student discount. The person I spoke to processed the transaction, and asked if I could send a scan of my college student card, and my college email address. I sent him the info after our phone call, and my mac was on its way.
It is my understanding that when you purchase a mac from the higher educational store, you get a limited 3 year hardware warranty (its like applecare, but without the phone support). I never received this for some reason, even though I'm in higher education and I purchased over the phone, I should be entitled to it. On my billing document, it says i got a UNIVERSITY gift card, which you'd only get if you qualified for a higher education discount.
To cut a longer story short, I called apple, got transferred to Applecare Agreement Administration and explained my situation. I had done research about the student warranty prior to calling, and sent a detailed email explaining my situation further, with valid links to support it. This is the email.
'Ive been doing a lot of research about the warranty I believe I am entitled to receive, and it definitely looks like I quality for it. I have found out that the student warranty IS NOT the same as applecare, but basically it is 3 years warranty without the telephone support.
This is the direct link of apples sales policy that clearly states in 10.1.1 - 'All Apple-branded desktop and portable computer products sold after October 1st 2005 within the framework of the HE National Agreement shall be subject to a 36 calendar month warranty period (the HE National Agreement Warranty) commencing from the date of delivery.' - http://store.apple.com/Catalog/uk_inst/Images/salespolicies_individualHE.html
I am within the framework of the HE National Agreement because I attend Higher/further education.
This is the link for the HE National Agreement - http://appleagreement.procureweb.ac.uk/Background.aspx
I attended a 6th form college, and to back my argument a college is an insitute of higher and further education.
https://en.wikipedia.org/wiki/Higher_education states that 'Higher, post-secondary, tertiary, or third level education is the stage of learning that occurs at universities, academies, colleges, seminaries, and institutes of technology'.
https://en.wikipedia.org/wiki/Higher_education states that 'Colleges in England that are regarded as part of the FE sector include:
General FE (GFE) and tertiary colleges
Sixth form colleges
Specialist colleges (mainly colleges of agriculture and horticulture and colleges of drama and dance)
Adult education institutes
This person had the same problem as I, and he managed to successfully receive the 3 year warranty he was entitled too, as I believe I am too. He also confirms that (at the end of the thread) 'So, for anyone who comes across this thread looking for positive confirmation, I can confirm (as of August 2011) that you will receive a free 3 year Apple Care plan with any Mac bought from the Apple UK Education Store'
https://discussions.apple.com/thread/3106090?start=0&tstart=0'
She investigated my issue and told me that I wasn't eligible to receive my warranty because the 'College' I attended (Beauchamp College) was not under an agreement with apple to provide an extended warranty. She quoted something about it from their educational policy, but I cannot find it. This for me is not enough to validate that I am not eligible to receive an extended limited warranty.
I was asked if I had been sent any information on my billing document regarding applecare when I ordered my iMac, but I haven't. But, when I ordered a Macbook Air through the education store (I was and still am at university at the time) I received nothing about applecare either (I ended up returning the macbook air because it was faulty, and getting a full refund instead)
What should I do? I am prepared to keep calling back and fighting for my case.
Thanks
I have a Mid 2011 iMac, and unfortunately it has the screen brightness buzzing problem (there are a couple of threads on here about it) This has happened to it a couple of times, and eventually it disappears every now and then but comes back. It is very irritating, and so far no quick fixes i have encountered have worked (e.g changing plugs, moving router etc)
I purchased my iMac through Apples educational store over the phone in the summer holidays when they were offering £65 iTunes gift cards). I was studying at college at the time, and in the UK a college is considered a Higher Educational institution. I rang up the education store, said I'm studying in college and I want an iMac on a student discount. The person I spoke to processed the transaction, and asked if I could send a scan of my college student card, and my college email address. I sent him the info after our phone call, and my mac was on its way.
It is my understanding that when you purchase a mac from the higher educational store, you get a limited 3 year hardware warranty (its like applecare, but without the phone support). I never received this for some reason, even though I'm in higher education and I purchased over the phone, I should be entitled to it. On my billing document, it says i got a UNIVERSITY gift card, which you'd only get if you qualified for a higher education discount.
To cut a longer story short, I called apple, got transferred to Applecare Agreement Administration and explained my situation. I had done research about the student warranty prior to calling, and sent a detailed email explaining my situation further, with valid links to support it. This is the email.
'Ive been doing a lot of research about the warranty I believe I am entitled to receive, and it definitely looks like I quality for it. I have found out that the student warranty IS NOT the same as applecare, but basically it is 3 years warranty without the telephone support.
This is the direct link of apples sales policy that clearly states in 10.1.1 - 'All Apple-branded desktop and portable computer products sold after October 1st 2005 within the framework of the HE National Agreement shall be subject to a 36 calendar month warranty period (the HE National Agreement Warranty) commencing from the date of delivery.' - http://store.apple.com/Catalog/uk_inst/Images/salespolicies_individualHE.html
I am within the framework of the HE National Agreement because I attend Higher/further education.
This is the link for the HE National Agreement - http://appleagreement.procureweb.ac.uk/Background.aspx
I attended a 6th form college, and to back my argument a college is an insitute of higher and further education.
https://en.wikipedia.org/wiki/Higher_education states that 'Higher, post-secondary, tertiary, or third level education is the stage of learning that occurs at universities, academies, colleges, seminaries, and institutes of technology'.
https://en.wikipedia.org/wiki/Higher_education states that 'Colleges in England that are regarded as part of the FE sector include:
General FE (GFE) and tertiary colleges
Sixth form colleges
Specialist colleges (mainly colleges of agriculture and horticulture and colleges of drama and dance)
Adult education institutes
This person had the same problem as I, and he managed to successfully receive the 3 year warranty he was entitled too, as I believe I am too. He also confirms that (at the end of the thread) 'So, for anyone who comes across this thread looking for positive confirmation, I can confirm (as of August 2011) that you will receive a free 3 year Apple Care plan with any Mac bought from the Apple UK Education Store'
https://discussions.apple.com/thread/3106090?start=0&tstart=0'
She investigated my issue and told me that I wasn't eligible to receive my warranty because the 'College' I attended (Beauchamp College) was not under an agreement with apple to provide an extended warranty. She quoted something about it from their educational policy, but I cannot find it. This for me is not enough to validate that I am not eligible to receive an extended limited warranty.
I was asked if I had been sent any information on my billing document regarding applecare when I ordered my iMac, but I haven't. But, when I ordered a Macbook Air through the education store (I was and still am at university at the time) I received nothing about applecare either (I ended up returning the macbook air because it was faulty, and getting a full refund instead)
What should I do? I am prepared to keep calling back and fighting for my case.
Thanks
Sucks!