Ultra wide screen resolution issues

[paulbi]

hi guys,

Hopefully someone can help me please.

I’ve just purchased a new samsung s34j55w ultra wide monitor so I can use it as a second display for my iMac 5k (2015 model - I think?). However the resolution looks terrible and I’m unable to set it up correctly. I tried ever option I can think of. Am I missing something?

Can anyone offer me any ideas/help in setting up and getting the full resolution enabled?

Much appreciated,

Paul

 

[mikehalloran]

How do you have it hooked up?

This monitor requires DisplayPort 1.2, HDMI 1.4 or 2.0
https://displaysolutions.samsung.com/monitor/detail/1384/S34J55W

Start here and follow the links as necessary
https://support.apple.com/en-us/HT206587

I have found that a MDP to DisplayPort cable generally solves a lot of problems but have not seen one of these monitors. When you look for a Thunderbolt 1/2 to DP adapter and it keeps showing MDP, it's the same thing in this context.

A 2015 iMac may have to use a 30 frame refresh rate over HDMI but DisplayPort may support 60.

Have you asked Samsung support?

 

[paulbi]

How do you have it hooked up?

This monitor requires DisplayPort 1.2, HDMI 1.4 or 2.0
https://displaysolutions.samsung.com/monitor/detail/1384/S34J55W

Start here and follow the links as necessary
https://support.apple.com/en-us/HT206587

I have found that a MDP to DisplayPort cable generally solves a lot of problems but have not seen one of these monitors. When you look for a Thunderbolt 1/2 to DP adapter and it keeps showing MDP, it's the same thing in this context.

A 2015 iMac may have to use a 30 frame refresh rate over HDMI but DisplayPort may support 60.

Have you asked Samsung support?

Hi Mike,

Thanks for your response, much appreciated.

I should've mentioned about connection etc, apologies. I'm using a mini display port adapter to HDMI with the supplied HDMI cable (guessing it's HDMI v2), perhaps this type of connector is not enough!?

I've ordered one of these connectors https://amzn.to/2XdU0pC instead, hopefully it'll make the difference and allow full resolution to be enabled? it's on same day delivery so I should find out if it's worked or not by the end of today. I'll report back here.

I've not yet contacted Samsung but I will do if this solution fails. Be a shame to send the monitor back, it looks really nice.

This is the exact monitor https://amzn.to/2WoDyFY - hopefully I've not ordered some variant of it that doesn't interface well with iMac's etc!

Fingers crossed.

Thanks again,
Paul

 

[paulbi]

Thanks Mike!

I'm very happy to report that the monitor is now all working correctly and looks AMAZING!!

I'm now very happy, and thanks to your advice I was able to resolve the initial issue.

Thank you.

Paul