iPhone 11 Unable to log out of iclould on Iphone 11, can't turn off find iPhone, but icloud not working

[acrafton]

Hello - my son is headed off to college this week and was helping him get his stuff together and we noticed that find iPhone is ENABLED on his phone but it is not showing up in our icloud account (confirmed same id). I then tried to log out of icloud on his phone - no dice. I get this message:

"Could not sign out"
There was a problem removing this iphone from your account
Try signing out again

I have tried for the last few days. And icloud on his phone isn't even working but I can't sign out.

I tried to disable the find me find iPhone and on pressing the find Iphone button in settings get:
"Share My Location Unavailable"
Unable to connect to server. Please try again later

Similar messages that I think are related to his cloud being messed up but I can't figure it out. .

Any ideas?

 

[cmaier]

Hello - my son is headed off to college this week and was helping him get his stuff together and we noticed that find iPhone is ENABLED on his phone but it is not showing up in our icloud account (confirmed same id). I then tried to log out of icloud on his phone - no dice. I get this message:

"Could not sign out"
There was a problem removing this iphone from your account
Try signing out again

I have tried for the last few days. And icloud on his phone isn't even working but I can't sign out.

I tried to disable the find me find iPhone and on pressing the find Iphone button in settings get:
"Share My Location Unavailable"
Unable to connect to server. Please try again later

Similar messages that I think are related to his cloud being messed up but I can't figure it out. .

Any ideas?

Have you gone to the iCloud website and checked to see if the device is listed on the account there, and whether it shows anything weird about it?

 

[acrafton]

Have you gone to the iCloud website and checked to see if the device is listed on the account there, and whether it shows anything weird about it?

Sorry, should’ve mentioned that… It does not show up on the website. All the other devices do. And I triple checked it’s the same user ID

 

[cmaier]

Sorry, should’ve mentioned that… It does not show up on the website. All the other devices do. And I triple checked it’s the same user ID

That half-explains the issue. The phone thinks it’s connected to iCloud, but when it tries to disconnect, iCloud disagrees.

Not sure where to go from here other than asking apple.