I have a problem that is driving me nuts - everything I have tried so far to fix the issue has failed. The printers were working fine up to a couple of weeks ago and nothing has really changed in terms of set up etc.
When I send a print job to print - it just keeps pausing the printer and I get an error message "unable to send print data". I press 'resume' on the printer and then it just pauses again.
Error message as follows:
D 24/Apr/2010:17:36:15 +0100 Job 4 Printer stopped due to backend errors; please consult the error_log file for details.
D 24/Apr/2010:17:36:15 +0100 Job 4 End of messages
D 24/Apr/2010:17:36:15 +0100 Job 4 printer-state=5(stopped)
D 24/Apr/2010:17:36:15 +0100 Job 4 printer-state-message="Unable to send print data"
D 24/Apr/2010:17:36:15 +0100 Job 4 printer-state-reasons=com.hp.s.0-report,paused
E 24/Apr/2010:17:36:32 +0100 Job 4 Unable to send print data
E 24/Apr/2010:17:36:33 +0100 PID 1087 (/Library/Printers/hp/cups/Photosmart.driver/Contents/MacOS/Photosmart) crashed on signal 13!
This problem happens on 2 HP printers (K5400 & C4580) both of which I know function OK. I can get a test page to print and that's all. The same problem exists when I try to print from any applications.
I've re-installed the printers several times, reinstalled the drivers, checked I have the most up to date version, rebooted the iMac, logged off and tried a different user account and nothing makes any difference.
Can anyone please help???
When I send a print job to print - it just keeps pausing the printer and I get an error message "unable to send print data". I press 'resume' on the printer and then it just pauses again.
Error message as follows:
D 24/Apr/2010:17:36:15 +0100 Job 4 Printer stopped due to backend errors; please consult the error_log file for details.
D 24/Apr/2010:17:36:15 +0100 Job 4 End of messages
D 24/Apr/2010:17:36:15 +0100 Job 4 printer-state=5(stopped)
D 24/Apr/2010:17:36:15 +0100 Job 4 printer-state-message="Unable to send print data"
D 24/Apr/2010:17:36:15 +0100 Job 4 printer-state-reasons=com.hp.s.0-report,paused
E 24/Apr/2010:17:36:32 +0100 Job 4 Unable to send print data
E 24/Apr/2010:17:36:33 +0100 PID 1087 (/Library/Printers/hp/cups/Photosmart.driver/Contents/MacOS/Photosmart) crashed on signal 13!
This problem happens on 2 HP printers (K5400 & C4580) both of which I know function OK. I can get a test page to print and that's all. The same problem exists when I try to print from any applications.
I've re-installed the printers several times, reinstalled the drivers, checked I have the most up to date version, rebooted the iMac, logged off and tried a different user account and nothing makes any difference.
Can anyone please help???