Unable to turn off/restart Apple Watch

[yjchua95]

Hello,

My Watch has been acting pretty strangely.

I'm unable to turn it off (holding the button on the side, that is). When I hold it down, it doesn't do anything. If I press on it once, then I'm presented with the usual screen of my contacts in a circle.

So since there is no way to restart it, I was hoping to let the battery go really low and enter power reserve. Now I can't turn it off to get out of power reserve mode. Plugging in the charger briefly still makes it remain in power reserve.

Any ideas?

PS: Plugging it in and holding down the side button didn't do anything either.

 

[Fredo C]

Hello,

My Watch has been acting pretty strangely.

I'm unable to turn it off (holding the button on the side, that is). When I hold it down, it doesn't do anything. If I press on it once, then I'm presented with the usual screen of my contacts in a circle.

So since there is no way to restart it, I was hoping to let the battery go really low and enter power reserve. Now I can't turn it off to get out of power reserve mode. Plugging in the charger briefly still makes it remain in power reserve.

Any ideas?

PS: Plugging it in and holding down the side button didn't do anything either.

I had the same issue yesterday, the watch was acting really weirdly, touchscreen unresponsive, apps not launching, almost everything frozen. Couldn't turn it off with side button, had no other options but to go into settings and reset everything and re-pair the watch. It was a pain but everything is back to normal after that.

 

[H3rman]

Can you do a hard reset (press and hold the crown + friends/power button)?

Works the same way as an iPhone hard reset with the home + power buttons.

 

[yjchua95]

I had the same issue yesterday, the watch was acting really weirdly, touchscreen unresponsive, apps not launching, almost everything frozen. Couldn't turn it off with side button, had no other options but to go into settings and reset everything and re-pair the watch. It was a pain but everything is back to normal after that.

The Watch was already in airplane mode when it went to power reserve, so it's totally disconnected from my iPhone and can't be reconnected.

----------

Can you do a hard reset (press and hold the crown + friends/power button)?

Works the same way as an iPhone hard reset with the home + power buttons.

Didn't work.

 

[Kahalu'u Bob]

If you charge the Watch and still can't do a hard reset, then that seems to be a good indication to me that the Watch is defective. I can't see any other alternative. A hard reset should always work, if the Watch has a charge.

 

[yjchua95]

If you charge the Watch and still can't do a hard reset, then that seems to be a good indication to me that the Watch is defective. I can't see any other alternative. A hard reset should always work, if the Watch has a charge.

I plugged it in and attempted the reset, no go.

I guess I'm going to have to drive out of the city to the Apple Store (it's strange that all Apple Stores around Melbourne are outside of the city area).

 

[yjchua95]

Update - I let it run in Power Reserve mode for a day and when I woke up the next morning, it was completely dead. So I plugged it into the charger to turn it on and once on, voila, the bug disappeared.

 

[Kahalu'u Bob]

That's good news! I hope all goes smoothly for you now.