Undrilled speaker hole + Other issues

[TheBritishBloke]

I had a few problems with my Mac, so I took it into my local Apple Store. He said they'll take it in to repair a cracking hinge, and replace the HDD, however they also noticed an undrilled speaker hole and they told me 'they can't do anything about it' even though it's a manufacturing error (Over the 14day period).

Anyone else ever experienced an undrilled speaker hole? What did Apple do for you?

 

[NewMacbookPlz]

I think I'd just ignore an issue like a speaker grille hole that isn't completely cleared of metal.

That's just being nit-picky IMO...if you exchange it and something else is wrong, then what?

 

[TheBritishBloke]

I think I'd just ignore an issue like a speaker grille hole that isn't completely cleared of metal.

That's just being nit-picky IMO...if you exchange it and something else is wrong, then what?

Thing is though, it's not exactly undrilled, it's kind of half-drilled, so the metal is hanging on in there.

But for the price I paid, I should get a machine which is manufactured correctly.

 

[NewMacbookPlz]

Thing is though, it's not exactly undrilled, it's kind of half-drilled, so the metal is hanging on in there.

But for the price I paid, I should get a machine which is manufactured correctly.

So take an unfolded staple and poke out the rest of the metal? I dunno...maybe it's just me, but something like that, which has zero effect on the way the computer works wouldn't really bug me

 

[TheBritishBloke]

So take an unfolded staple and poke out the rest of the metal? I dunno...maybe it's just me, but something like that, which has zero effect on the way the computer works wouldn't really bug me

Already tried that, it won't budge, and if I push too hard it'll fall into the mac itself, which i'd rather not do..

 

[angusslo]

post sum pics of that

 

[GoCubsGo]

I really think you need to know that whether you paid $1.00 or $1,000,000 for something there are times when it is not entirely free of defects. I am not even certain I would have ever noticed such a thing as the speaker hole. If you're really annoyed then get the darn thing fixed (what they will fix) and call Apple Customer Relations for the speaker hole. If you bought the 13" MBP I would certainly take that newly fixed MBP at a deep discount with the speaker hole not entirely drilled through of your hands.

 

[TheBritishBloke]

I really think you need to know that whether you paid $1.00 or $1,000,000 for something there are times when it is not entirely free of defects. I am not even certain I would have ever noticed such a thing as the speaker hole. If you're really annoyed then get the darn thing fixed (what they will fix) and call Apple Customer Relations for the speaker hole. If you bought the 13" MBP I would certainly take that newly fixed MBP at a deep discount with the speaker hole not entirely drilled through of your hands.

I understand, but I'm just OCD about the matter, where there are multiple problems being repaired, yet they won't replace it because of a manufacturing defect?

I'll give Apple CR a call tomorrow.

I would post pics, but I'm on holiday atm ^^

 

[Nein01]

I would be annoyed by an undrilled speaker hole too. I don't know why people are telling you that it's no big deal; whenever someone makes a post about there being a piece of dust inside their screen or having a dead pixel, the advice is always "take it to apple". now, you could try to argue that none of these issues affect normal functionality of the machine, but think about this:

there are 4000 speaker holes and 1,296,000 pixels (15"). so that one undrilled speaker hole is obscuring more of your sound than over 300 dead pixels would obscure light.

you think if there were 324 dead pixels in your monitor that apple would even hesitate to replace it?

 

[haydn!]

The holes aren't drilled, they're laser cut. How would the laser, which would obviously be on an automated process manage to miss one hole? Surely, it would be missing the hole on every MacBook?

 

[840quadra]

I understand, but I'm just OCD about the matter, where there are multiple problems being repaired, yet they won't replace it because of a manufacturing defect?

I'll give Apple CR a call tomorrow.

I would post pics, but I'm on holiday atm ^^

You are OCD about something that you didn't even notice in the first place?

I would be annoyed by an undrilled speaker hole too. I don't know why people are telling you that it's no big deal; whenever someone makes a post about there being a piece of dust inside < snip >

Because it is not a big deal! He / she didn't even notice until an Apple Employee pointed it out to them.

 

[niuniu]

Yeah go ahead and take it back if it's something that takes your enjoyment away from it, especially if you have a spare computer you can use while it gets replaced.

 

[Nein01]

I would be annoyed by an undrilled speaker hole too. I don't know why people are telling you that it's no big deal; whenever someone makes a post about there being a piece of dust inside < snip >

Because it is not a big deal! He / she didn't even notice until an Apple Employee pointed it out to them.

well i never noticed that my eyesight was bad until i went to have my vision tested. the eye doctor pointed out that i was nearsighted.

should i have just ignored the problem after that? no. i got some glasses and now i have fully functioning eyes.

 

[6-0 Prolene]

At least some Apple customer service person will have a new funny story to tell at a dinner party somewhere...

 

[Rhino420]

post sum pics of that

ha ha ive been dying to use this somewhere!

 

[840quadra]

well i never noticed that my eyesight was bad until i went to have my vision tested. the eye doctor pointed out that i was nearsighted.

should i have just ignored the problem after that? no. i got some glasses and now i have fully functioning eyes.

Thanks for the irrelevant comparison.

In your situation, you should have complained to your parents, and asked to be returned to the womb.
((EDIT:: But I don't agree with that, as I wear glasses and find nothing wrong with that . I just used that to illistrate how far left field I find your comparison is from this topic.))

If the issue is bothering the OP that much, I guess the only solution is to return the product, and pray that the replacement doesn't have an issue that would actually effect performance.

If it were mine, I would leave it alone, but that is just my opinion.

 

[maflynn]

Here's my $.02

You spent a lot of money and if there is a defect with the workmanship of the computer, be hit undrilled holes or bad pixels. Take it back.

Clearly its bothering you enough for you to create a post about it. If it bothering that much, no amount of advise about living with it will allay those concerns.

I agree with the poster who mentioned how quickly we all seem to chime in when the defect is dust under the glass or a dead pixel.

 

[Pentad]

I would do what makes you happy and gives you peace of mind. I spent a good sum of money on my MBP (15" w/8 gig of ram) and I'm TOTALLY OCD about it.

I spend the most time and get the most enjoyment out of it (well, besides my kids so I would do what makes you happy.

For the record, yeah, it would bug me too.

Whenever I buy a new notebook I inspect every mm of the thing to make sure its ok.

I want to make sure:

No bad pixels
No manufacturing defects

I respect what others are saying but the Apple Tax is a double edged sword. For example, Best Buy has a Sony Notebook right now for roughly $1400.00 that puts Apple to shame with its technology. Yet the MBP is easily $1k more in price.

People -including myself- would argue that the build quality, style, and OS of the MBP justifies the price difference.

Well, Apple, you're going to have people expecting a perfect notebook when you sell your products with that kind of reasoning...

Just my 2cents,
-P




You can view it here: http://www.bestbuy.com/site/Sony+-+...lack/9705382.p?id=1218154378383&skuId=9705382

 

[MetalPhreak]

If you bought a brand new car, and it had a small dent, or a small stone chip in the windshield, would you just accept it as "oh well its not that big" ?

If it has a faulty hinge getting fixed, and it has an undrilled (or laser cut) hole, then who knows what other bits are faulty?

 

[TheBritishBloke]

You are OCD about something that you didn't even notice in the first place?



Because it is not a big deal! He / she didn't even notice until an Apple Employee pointed it out to them.

Sorry for the misunderstanding, I DID notice it before hand. And I pointed it out to the Genius.

And I'm not just wanting a replacement because of that, as mentioned, it's having the hinge replaced, the screen replaced, the hard drive replaced.. and with a manufacturing defect, I'm wanting to know why they wouldn't offer a replacement with multiple problems?

The holes aren't drilled, they're laser cut. How would the laser, which would obviously be on an automated process manage to miss one hole? Surely, it would be missing the hole on every MacBook?

They may be laser cut, but errors can still occur.. It seems to be hanging on by such a minute amount. These things can happen...

 

[anothernoob]

The holes aren't drilled, they're laser cut. How would the laser, which would obviously be on an automated process manage to miss one hole? Surely, it would be missing the hole on every MacBook?

laser cutters can miss some holes. and aluminum is especially difficult to laser cut because they reflect quite a bit of light (as opposed to absorbing it). most laser cutter can't even cut aluminum/copper etc.

either way, op, I wouldn't take no for an answer. You paid a good chunk of money for it, and apple should fix the error.

 

[TheBritishBloke]

laser cutters can miss some holes. and aluminum is especially difficult to laser cut because they reflect quite a bit of light (as opposed to absorbing it). most laser cutter can't even cut aluminum/copper etc.

either way, op, I wouldn't take no for an answer. You paid a good chunk of money for it, and apple should fix the error.

I have an Appt at the Genius Bar in Trafford Centre, Manchester this saturday. I'll try and ask about a replacement, and lets hope they do it Would you transfer over my data? As I haven't got a time machine backup atm :l

Anyone had any good experience in the Trafford Centre (UK) store?

 

[840quadra]

Sorry for the misunderstanding, I DID notice it before hand. And I pointed it out to the Genius.

And I'm not just wanting a replacement because of that, as mentioned, it's having the hinge replaced, the screen replaced, the hard drive replaced.. and with a manufacturing defect, I'm wanting to know why they wouldn't offer a replacement with multiple problems?

No problem. I apologize for sounding harsh. The bold text was intended to put emphasis on my points, not as yelling at you.

Working issues are totally worth bringing your laptop in for repairs, I just don't agree with returning a product for minor aesthetic blemishes. But, that is just my opinion, it is always the purchasers decision what to do with their money.