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Applejuiced

macrumors Westmere
Original poster
Apr 16, 2008
40,672
6,533
At the iPhone hacks section.
Hey just wondering if anyone had any luck unlocking their new iPhone 7 device purchased under their Equipment Installment Plan?
I haven't fulfilled the full amount of payments but would be nice to have it unlocked.
Anyone tried or has had any success?
These are their terms below so when I asked a chat rep support agent he turned me down.




Device eligibility is determined as follows:

  • The device must be a T-Mobile device.
  • The device must not be reported as lost, stolen or blocked to T-Mobile.
  • The account associated with the device must be in good standing.
  • You have requested no more than 2 mobile device unlock codes per line of service in the last 12 months.
  • The device must satisfy all the Postpaid or Prepaid Unlocking terms outlined below.
Unlock Eligibility for Monthly Phones and tablets
  • The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
  • If the device was financed using T-Mobile’s Equipment Installment Plan (EIP), then all payments must be satisfied and the device must be paid in full.
  • If the device is on an account that has a service contract term, then at least 18 consecutive monthly payments must have been made or the account was migrated to a no contract rate plan.
  • If the device is associated with a canceled account, then the account balance must be zero.
  • T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
 
AJ, my understanding is that the early unlock is part of either JOD or leasing the phone. It's connected somehow to the satisfaction guarantee.

EIP is different and requires the full payment.
 
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They unlocked my Sony Xperia Z3 and other phones last year when I had family members going abroad for a visit... EIP wasn't paid off (pretty sure not even 18 months) at the time but they unlocked anyway. As long as you pass 40 days since purchase they will unlock even on EIP.
 
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AJ, my understanding is that the early unlock is part of either JOD or leasing the phone. It's connected somehow to the satisfaction guarantee.

EIP is different and requires the full payment.

I hear you.
I noticed that Tmobile doesn't have an unlock request page like other carriers.
The company rep wouldn't even submit my unlock.
Wonder if there's a workaround without having to pay for a 3rd party imei unlock service.
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They unlocked my Sony Xperia Z3 and other phones last year when I had family members going abroad for a visit... EIP wasn't paid off at the time but they unlocked anyway. They won't unlock if less than 40 days of purchase.

Interesting.
I had the new iPhone 7 for about 50 days now but that didn't help much:)
Did you end up talking to a rep or used another method to submit the request with them?
 
They unlocked my Sony Xperia Z3 and other phones last year when I had family members going abroad for a visit... EIP wasn't paid off (pretty sure not even 18 months) at the time but they unlocked anyway. They won't unlock if less than 40 days of purchase.
Yeah, but that's just an international unlock right? Not a full unlock?
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I hear you.
I noticed that Tmobile doesn't have an unlock request page like other carriers.
The company rep wouldn't even submit my unlock.
Wonder if there's a workaround without having to pay for a 3rd party imei unlock service.
I doubt it.

You can check in the phone tab of your account if you're eligible. That's the only reason I pursued mine.
 
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Yeah you may be correct on that, best way to find out is to call and say you are visiting abroad and see if its "full" or "international only" unlock. I know Sprint has two types of unlock but didn't think T-Mobile was that way.

Its an OTA unlock, not sure 3rd parties can help you as there is no code to enter.
 
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Just call customer service tell them you're leaving country and need it unlock to use sim from where you're going
 
I have unlocked a plethora of tmobile EIP phones over the years. You can only do it twice a year per line and it has to have been in registered for 40 days then you can call and request the unlock code its super easy
 
Just call customer service tell them you're leaving country and need it unlock to use sim from where you're going
Again, won't they just give you an international unlock?

Sorry, only been on T-Mobile for a little over a year and that's how Sprint does it.

…you can call and request the unlock code its super easy
Uh, unlock code for an iPhone? That's not how it works.
 
I have unlocked a plethora of tmobile EIP phones over the years. You can only do it twice a year per line and it has to have been in registered for 40 days then you can call and request the unlock code its super easy

Interesting.
On their unlock site it states that it's against their rules.
How did you do it?
You just called?
 
Again, won't they just give you an international unlock?

Sorry, only been on T-Mobile for a little over a year and that's how Sprint does it.


Uh, unlock code for an iPhone? That's not how it works.

Ok let me paraphrase, there is no code per se, you call cust service they in turn request an unlcok in their system, as long as you meet the requirements, you will get an email with instructions how to unlock.

Please, dont tell me how it works
 
As caveman said, just call and they will unlock it. You can test if its international only or local after.
 
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I've tried to do it once before the 'fulfillment' rules they say were done. but they didn't want to unlock it. you could try calling, but thats what i experienced. a month later i did it again and it went through fine.
 
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I never heard of them having an international only unlock and a full unlock.
Its only one unlock and if they approve it its unlocked for any GSM carrier both domestic and internationally.
 
When I had a phone under the TMO EIP, I asked to have it unlocked before paying it off and was denied. So I paid it off and then they unlocked it without hesitation.

Unlocked is unlocked as far as TMobile goes. There isn't a separate thing if you just want to use it overseas.

OP - Are you actually traveling overseas or are you requesting for use w/ a diff US carrier? Though all my phones are unlocked now, I have found that since TMobile has free roaming now, I didn't really need it.
 
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When I had a phone under the TMO EIP, I asked to have it unlocked before paying it off and was denied. So I paid it off and then they unlocked it without hesitation.

Unlocked is unlocked as far as TMobile goes. There isn't a separate thing if you just want to use it overseas.

OP - Are you actually traveling overseas or are you requesting for use w/ a diff US carrier? Though all my phones are unlocked now, I have found that since TMobile has free roaming now, I didn't really need it.

I hear you.
I'm not really in a pinch to get it unlocked. It would be nice to have the option to use a local sim when traveling abroad but with free international data, call and texts with T mobile I should be ok.
 
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I hear you.
I'm not really in a pinch to get it unlocked. It would be nice to have the option to use a local sim when traveling abroad but with free international data, call and texts with T mobile I should be ok.

Yeah, I have to say that as a frequent international traveler, it's been the most amazing perk of being a TMO customer. It isn't super fast LTE but suffices at 2G/3G most of the time. When I have needed faster service, I paid a small fee to get on local 4G with a data pass/add on and was only a little more than what I would have paid for a new SIM card + service. More convenient and I got to keep my number for texting back home.
 
Yeah, I have to say that as a frequent international traveler, it's been the most amazing perk of being a TMO customer. It isn't super fast LTE but suffices at 2G/3G most of the time. When I have needed faster service, I paid a small fee to get on local 4G with a data pass/add on and was only a little more than what I would have paid for a new SIM card + service. More convenient and I got to keep my number for texting back home.

I have been using TMO internationally in Guatemala Honduras Panama and in Europe. It's been awesome. 2G/3G is fine for apps and texts, it is slow when trying to send a bunch of pics. If I really need to send pics or any high data stuff I can do that on wifi when needed.
 
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