Upcoming owner of an iMac w/4850 has questions about the freezing issues...

[amelsen]

I read alot of very variating information about the freezing issues, and Im about to order one next week with an 4850.. which naturally has me worried. Some people have claimed they havent had any problems with freezing at all on the new models...

Anyways.

1) Some people claim not experiencing freezing if they disable their wireless. Is this a fact that it infact is the wireless that is causing this issue??

2) Have anyone experienced the freezing issue in other OS's? Linux or Windows?

What is known as of now about the problem and the timeline for having this fixed?

 

[Tymbo]

1. It's the most-believed cause that airport enabled causes the freezes, but some have experienced freezes via ethernet. The true reason is the graphics card is interfering with SOMETHING, hence why it is the only model that is freezing.

2. Yes, it's frozen in bootcamp.

Assuming there are 3 tiers when you call Apple Support, only the top level is aware of the problem. The ones below will spend an hour with you running through troubleshooting tests. They will tell you it's the first they've heard of the issue. There is no fix yet, though there are rumors that the next "batch" contains the fix, that 10.5.7 is being delayed to come up with a software fix for the issue, and that it can even be fixed with software.

There is no timeline. In summary, Apple is currently clueless and does not believe there is a problem.

So with that said, if yours experiences a single freeze during it's first day, call up immediately and request a replacement. Unless, of course, one freeze/day does not bother you.