Updating to 4.3.2 from 3.2.2

[aquil]

Dear Forum Folks:

Perhaps someone might be able to assist me with your insight & keen knowledge.

I own the first iPad. It runs 3.2.2. I want to upgrade to the latest version. Every attempt I make ends unsuccessfully.

Example:
iTunes: Update to latest system (click)
(extracting software)

ERROR: "iTunes could not backup the iPad because the backup session failed"

(link to more information appears: http://support.apple.com/kb/TS1275)

This is what they suggest on the page:
_Update to the latest version of iTunes (did this)
_Update to the latest version of your operating system (that's what I'm trying to do)
_Restart your computer (of course)
_Open the proper ports and allow access to Apple servers (didn't do this)
_USB Troubleshooting (not an issue)

I would 'Restore Settings' - but there's a few reasons I don't want to:
1) iTunes library - I selectively put only a few songs on it.. not the whole collection
2) App memory/middle of game. Yup. I've put about 18 hours into "BT Gangsta" and I don't want to have to go back and do all those missions again

(these are all lazy excuses, but it you have any recommendation, anything would be helpful). Of course, as a last resort, I will reach out to the apple folks via phone.. as a ball of joy as that sounds.

Many thanks,
AQuil

 

[Night Spring]

Try deleting the backup you have now. You can do so by opening up the Preferences pane in iTunes, and going to the "Devices" tab. Then let iTunes try to make a fresh backup from scratch.

 

[aquil]

Updating to 4.3.2 from 3.2.2

Thank you very much for this potential solution- I will give that a shot.

 

[aquil]

Preferences/Devices - Delete Back up

Thank you for your help on this. Unfortunately, it was empty - and did not work. Might you have any other suggestions?

I'm up for anything (aside from pounding on the glass keyboard).

AQ

 

[blueroom]

Don't update till you finish your game.

 

[Night Spring]

Not in front of my computer right now, but somewhere in iTunes Preferences, either in "General" or "Devices," there is a setting for preventing automatic backups. That should allow you to skip the backup, which seems to be what is keeping your upgrade from completing. Ideally, of course, we should try to figure out what is hanging your backups, but unfortunately, I'm out of ideas about how to fix that.