upgrade and return policy

[aguapanela]

Hi, quick return policy question. If I purchase a Macbook and upgrade the harddrive to 100gb, can I still return it within the 14 days? Or does that qualify as customized and thus, non-returnable?

Thanks

 

[WildCowboy]

I assume that you mean you would upgrade it yourself after purchasing. I would imagine that as long as you put the original drive back in before returning it (and don't muck up anything in the process), you'd be fine.

They will charge you the 10% restocking fee though.

 

[aguapanela]

No, I mean I would upgrade it on apple.com from a 60gb to a 100gb for the extra cost.

 

[WildCowboy]

No, I mean I would upgrade it on apple.com from a 60gb to a 100gb for the extra cost.

Oh...you not be able to return it, as it will be custom-configured for you.

Sorry for misunderstanding your original post.

 

[PrOeliuM]

To elaborate on what the above poster said, from http://store.apple.com/Catalog/US/Images/salespolicies.html :

RETURN & REFUND POLICY
If you are not satisfied with your Apple purchase of a product, please call 1-800-676-2775 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless DOA. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Apple warehouse within 14 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory. If you purchased your order using an Apple Business Lease, you may be asked to provide a major credit card (Visa, MasterCard, American Express, or Discover) for Apple to assess the 10% open box restocking fee.

Please note that Apple does not permit the return of or offer refunds for the following products:

1. Product that is custom configured to your specifications
2. Opened memory
3. Opened software*
4. Electronic software downloads
5. Personalized iPods
6. Software Up to Date Program Products (SW upgrades)
7. Apple Gift Cards

This policy somewhat irks me, but I understand why they do it. I personally purchase only stock configurations because if something goes wrong an apple store can just swap me out with a new one most of the time.