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UPS really really sucks

andiwm2003

andiwm2003

macrumors 601
Original poster
Mar 29, 2004
4,478
620
Boston, MA
i think out of the last 20 parcels ups didn't deliver a single one on time. why do i pay for second day air if they are late anyway?

and their watertown, ma, usa facility just sucks even more. they are unresponsive, slow and unreliable.

is there any way to get at least the ~$20 back that "second day air" delivery costs more? after all they didn't deliver. do i contact UPS or the seller (an internet warehouse)?

i really hope some copetitors enter the market and drive UPS into bankrupty:mad:

sorry for the rant but i had to vent or explode. i chose to vent........
 
I have never used second day air or special things like that because i know that UPS and Fedex never really deliver things on time, ever
 
andiwm2003 said:
i think out of the last 20 parcels ups didn't deliver a single one on time. why do i pay for second day air if they are late anyway?

and their watertown, ma, usa facility just sucks even more. they are unresponsive, slow and unreliable.

is there any way to get at least the ~$20 back that "second day air" delivery costs more? after all they didn't deliver. do i contact UPS or the seller (an internet warehouse)?

i really hope some copetitors enter the market and drive UPS into bankrupty:mad:

sorry for the rant but i had to vent or explode. i chose to vent........
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Call whoever you ordered it from and tell them that it was not delivered on time. They should refund you the money - it's their job as the shipper to recoup their costs.
 
The day UPS goes out of business is the day Starbucks, Microsoft, Sony, Canon......McDonalds...(you get the point), go out of business.

UPS has never been an issue with me. Its FedEx I hate. Actually they were suppose to deliever a package today and I didn't get it.
 
I think I've had better times with FedEx because they seem to be faster. I never pay extra for faster shipping though.
 
I've never had a problem with them. The only time I paid for expidited shipping was recently to my MacBook Ram that I bought. I chose next day, and got it the day after it was shipped. :D
 
seems like shipper like UPS are all hit or miss depending on your location. UPS in my home town has aways been great but then again it a major city with some heavy end compition so they have to be top shape. UPS does bad on it shipping in the houston area they lose a ton of bussiness since DHL USPS fedex and UPS all are heavy there.

I noticed a lot of the quility of UPS and Fedex depends on how much compition there is to ship packages out of the area. If out going is high the ones being delivier seem to be much high quility as well.
 
guess i'm lucky out here in Woodstock. packages that are Ground (both UPS and FedEx) usually get here in 3 days, sometimes two, i've even had two day air packages get to me the next day before.

when i lived in the city (NYC) i'd have more trouble, things getting lost, boxes beaten up etc.
 
Honestly, I prefer going USPS over either (and not just because I work for them), but the Priority Mail is 2-3 days, and it is ALWAYS on time for me. Plus, I like having the actual package either in my parcel box, or waiting safely for me at the Post Office. UPS always just leaves the package by my door, and in the case of expensive computer equipment, that doesn't fly with me.
 
it5five said:
Honestly, I prefer going USPS over either (and not just because I work for them), but the Priority Mail is 2-3 days, and it is ALWAYS on time for me. Plus, I like having the actual package either in my parcel box, or waiting safely for me at the Post Office. UPS always just leaves the package by my door, and in the case of expensive computer equipment, that doesn't fly with me.
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Priority Mail is not 2-3 days guaranteed though. I believe UPS and FedEx are, and with enough bitching, you can probably get some sort of compensation on time.
 
yg17 said:
Priority Mail is not 2-3 days guaranteed though. I believe UPS and FedEx are, and with enough bitching, you can probably get some sort of compensation on time.
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True. Priority mail just means it gets on the plane first, off the plane first etc. and is less likely to be sorted after the truck goes out.

For more money the USPS offers Express Mail which is a 2 day guarantee.

I have had FedEx screw up a delivery. I paid extra for saturday next day delivery to Harrisburg (2 hours drive away) It wound up going out 3 day delivery and the signatures got there to late to get my candidates name on the ballot, so I caught bronchitis and took 2 days off work to gather the signatures for nothing. They did refund most of it after several nastygrams.

I have had packages left, not left with just about everyone. FedEx also had me chasing all over Pittsburgh for package with my tickets to fly out the next day...
 
scratch my first post. 10 minutes are i posted that the FedEx guy arrived right before I was about to leave.

+10 points for FedEx.
 
Seeing as you hate UPS so much at the moment, could you please do me a favour... if the next delivery driver looks to be a 42-44 chest, could you steal his shirt for me? I'll pay postage.
 
i've never had any problems with UPS or Fedex, i've always gotten my packages on time, or as the case with Fedex, i got pick it up at the distro center after 6:30.

I should mention that im an ex-UPS employee, but that really doesn't make much diff in getting packages.
 
iGav said:
Seeing as you hate UPS so much at the moment, could you please do me a favour... if the next delivery driver looks to be a 42-44 chest, could you steal his shirt for me? I'll pay postage.
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you're so punk rock man

fedex doesn't leave stuff at my door, which is good or bad, depending on what it is... and i find that fedex is on time or faster than expected, usually. ups always leaves things, again, good or bad. though i don't think leaving a panasonic 5k+ camera in its original box at a house on a busy street is good. same goes for apple gear.

i just ordered some ram though, and with its size and such, i want it shipped ups so they'll just leave it, rather than have me get the doortag, and find a way to get it from the warehouse the next day.
 
it5five said:
Honestly, I prefer going USPS over either (and not just because I work for them), but the Priority Mail is 2-3 days, and it is ALWAYS on time for me. Plus, I like having the actual package either in my parcel box, or waiting safely for me at the Post Office. UPS always just leaves the package by my door, and in the case of expensive computer equipment, that doesn't fly with me.
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Just be aware that a lot or priority mail is shipped on commercial airplanes and that the baggage handlers who load the mail don't think twice about throwing it. If you're shipping something breakable, I'd recommend UPS or fedex because you at least have a chance of having your box carefully loaded into a container when it is shipped.
 
adk said:
Just be aware that a lot or priority mail is shipped on commercial airplanes and that the baggage handlers who load the mail don't think twice about throwing it. If you're shipping something breakable, I'd recommend UPS or fedex because you at least have a chance of having your box carefully loaded into a container when it is shipped.
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i now a guy that works for ups and he has claimed that when employees get po'd for one reason or another they treat packages like footballs.....

i have heard horror stories about employees kicking, throwing, punching boxes all the time! :eek: i was also told told they HATE heavy boxes.....
 
tell me about it... my boyfriend sent me this package 2 months ago from NYC to Milan, they said "It'll be there in 2 weeks latest"... fast forward 1 month later... nothing... 2 months... there was a letter saying if I agree to import the package... [and I still have to pay over 100 EUR "import tax" :mad:] The package arrived, barely sealed anymore [hanging by a tiny piece of tape], looks like someone kicked it too since it have a huge dent in the middle. His prints [photography student] were folded, torn, even water damaged, the ones that were mounted is peeling off of the mount, some of the cases for DS games are broken, luckily my flute is not damaged :eek: But at least it arrived, I thought it got lost somewhere in Greenland -_-
 
I thankfully don't have to deal with much with the mail-package delivery services. I did use fedex last month to mail a bong, two-day service. It arrived on time and in one piece.
 
Electro Funk said:
i was also told told they HATE heavy boxes.....
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Heavy boxes are OK if they're adequately labeled. A conscientious shipper puts the big red HEAVY stickers on a heavy box. What makes people mad is when they go to pick up a box they expect to weigh 35 lbs. and it actually weighs 80.
 
I hate UPS now. I got a bill last week for $80 for packages that I hadn't sent. I have never set up an account with UPS, but for some reason they had my name. I called them and they did fix it with no problem, but they swore I had created an account. I had them cancel it, and then they got a bit defensive and didn't want to do it for me.

I gave them a simple answer for why I wanted to cancel: "I like my packages to arrive on time, and you can't make that happen."
 
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