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aawong

macrumors member
Original poster
Sep 21, 2020
56
1
I have a USB apple Keyboard and both shift keys are not working. Everything else works.

I tried it on a few different macs and it's the same no shift keys.

Can I map another key like a function key for shift?

Thanks Alex
 

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Remove the keyboard from the USB connector on your Mac and turn it upside down. Hold on to it tightly and use the flat of your hand and slap the bottom side of the board a number of times until all the loose crud falls out of it.

Then attach it again to your Mac and try the shift keys once more. If they still don't work you can try mapping another key, but it would be best to just replace the keyboard.

You can find them on eBay. (Full size Apple wired keyboard.)
 
How would remap another key for shift? Can I download software for that?
Thanks
 
Thanks just wondering it's weird every key works on the keyboard except the two shift keys on separate ends of the keyboard. Either the two keys are wired together or its not possible the only two damages keys are the shift keys on different ends?
 
Open your System Preferences/Keyboard pane.
Click the box "Show Keyboard and emoji Viewers in menu bar."
Click on the menu item. Older systems will show a flag icon, newer systems show a an icon that has the old loopy Command symbol in a rectangle. Choose Show Keyboard Viewer from that menu.
An on-screen keyboard will appear. Press either shift key on your actual keyboard. On a (working) keyboard, both shift keys will highlight on the on-screen keyboard when only one shift key is pressed.

If you have tried your keyboard on several other computers, and you get no response from either shift key, then your keyboard has failed. Something about the encoding line for shift key has been damaged. Could be either shift key, but both share the same function, and you are just unlucky enough that both shift keys have been taken out.

Oh, you can use that Keyboard Viewer to test nearly all your keys for a response. You might even find that there are other keys that have also stopped responding, or could even be stuck. The keyboard viewer makes that easy to see.
 
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