USB Ports no longer working

[Jfreez]

So this was my problem:
https://forums.macrumors.com/threads/1080820/

but I tried another iPod and that doesn't work either

it's suspicious to me that both USB ports would stop working at the same time so

is there anything I can do to fix them

Thanks

 

[simsaladimbamba]

On what specific MacBook Pro?
Have you tried different USB cables and devices and ports?
Have you taken a look at System Profiler > Hardware >> Universal Serial Bus?

 

[Jfreez]

It's a spring 2009 unibody.

Tried many different devices/cables on both ports.

Not sure what you meant by looking at system profiler, here's a picture.

 

[nunes013]

It's a spring 2009 unibody.

Tried many different devices/cables on both ports.

Not sure what you meant by looking at system profiler, here's a picture.

if you applecare download the free techtool and it will scan usb and tell you if there is a problem

 

[Jfreez]

I don't have applecare

 

[rkaufmann87]

Do a SMC and PRAM reset. If you have never done these before the instructions are below. If they don't help try doing each a second time, on occasion that works. Finally if these resets don't help then restart in SAFE MODE and try.

http://support.apple.com/kb/HT1455


SMC RESET

Shut down the computer.

• Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.

• On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.

• Release all the keys and the power button at the same time.

• Press the power button to turn on the computer. *

PRAM RESET

• Shut down the computer.
• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step
• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
• Hold the keys down until the computer restarts and you hear the startup sound for the second time.
• Release the keys.

 

[Jfreez]

Ok did those things. Unlike the 2nd restart for the PRAM reset I didn't get confirmation that the SMC worked because nothing happened but I did it exactly as written.

No change. iPod realizes it's connected to a source of power but the laptop doesn't know it's there. Same with a digital camera.

Did them twice. Will try safe mode now.

 

[Jfreez]

Safe mode didn't work either.