I have a Fujitsu ScanSnap 1500M which worked wonderfully until very recently. The scanner itself appears to still work but my MB does not recognize it.
The problem started after I made a couple of changes to my setup:
(1) I switched computers with my wife, migrating accounts between the two laptops
(2) I installed a Magic Trackpad (performs poorly with bluetooth connection constantly failing)
(3) I installed Office 2011 for Mac
(4) I upgraded OS X to 10.6.5 (the scanner may have worked after this update - I don't remember exactly).
THE PROBLEM:
The scanner thinks it is connected (the blue light comes on when I plug in the USB cable) but the MB doesn't "see" the scanner. When I go to the USB device tree in
>> About This Mac >> More Info... the scanner doesn't show up.
WHAT I'VE DONE SO FAR:
- checked USB cables, rebooted etc
- updated ScanSnap Manager to the latest version
- reset PRAM to defaults
- created a new test user account
None of the above has made any difference. The scanner still doesn't work.
Any ideas?
Thanks
The problem started after I made a couple of changes to my setup:
(1) I switched computers with my wife, migrating accounts between the two laptops
(2) I installed a Magic Trackpad (performs poorly with bluetooth connection constantly failing)
(3) I installed Office 2011 for Mac
(4) I upgraded OS X to 10.6.5 (the scanner may have worked after this update - I don't remember exactly).
THE PROBLEM:
The scanner thinks it is connected (the blue light comes on when I plug in the USB cable) but the MB doesn't "see" the scanner. When I go to the USB device tree in
>> About This Mac >> More Info... the scanner doesn't show up.WHAT I'VE DONE SO FAR:
- checked USB cables, rebooted etc
- updated ScanSnap Manager to the latest version
- reset PRAM to defaults
- created a new test user account
None of the above has made any difference. The scanner still doesn't work.
Any ideas?
Thanks