Using Twitter to address customer service complaints...

[SFStateStudent]

I just saw a piece on the use of Twitter to address customer service issues on Channel 7 KGO, San Francisco Bay Area (Video not posted to their site at this time). I found the article listed below:

http://www.downloadsquad.com/2008/0...trolls-twitter-hears-your-company-complaints/

Almost like emailing sjobs@apple.com