Verizon Keeping Customers Connected and Waiving Late Fees Through June 30

[MacRumors]

Verizon today announced that it will not disconnect individual customers and small businesses unable to pay their bills through June 30.

Service will not be terminated, and no late fees will be collected, a policy that applies to postpaid wireless, residential, and small business customers that notify Verizon of an inability to pay their bills. Those who are experiencing financial trouble and need their fees waived will need to follow Verizon's instructions and fill out a form on the website to avoid fees.

Verizon has been waiving late fees and keeping customers connected since March after signing the FCC's "Keep Americans Connected" pledge.

Verizon has also provided customers with an extra 15GB of hotspot data for free in April and May. Verizon customers with consumer and small business shared data plans, hotspots, and jetpacks have automatically been provided with 15GB of data, which, for May, can be used from May 1 through May 31.

Article Link: Verizon Keeping Customers Connected and Waiving Late Fees Through June 30

 

[dragoon2745]

You have to notify the company in advance in order to not be charged late fees?

 

[dontwalkhand]

lets see anything about AT&T. They said May 15, I am paid up to may 15, but I would like to know if I have a safety net or not.

 

[kohlson]

I've been a VZ customer for many years. While they've had their pros and cons, this is nice to see.

You have to notify the company in advance in order to not be charged late fees?

I don't see an issue with this. If you can't pay right away, I would think it would be only courteous. And it keeps all their customers from deferring a month or two, with no apparent explanation.

 

[bpeeps]

You have to notify the company in advance in order to not be charged late fees?

Yeah that's how it works for everything in these times. You know if you can pay or not, so you should be aware that if you can't pay, you'll be charged a late fee.

 

[nylonsteel]

i'm not a fan of phone companies (all)
tried the others in my past
but verizon has been pretty good to me lately...
keep it up

 

[repoman016]

They gave out 15gb free this month, and I recently got another message saying they are doing it again pretty much next month. While I am on wifi a lot, it is nice to see this happen for those who aren't.

 

[E pow]

Another reason why I love Verizon, my cell phone provider. Sometimes its the little things, just being sensitive to customers situations can go a long way. While this may not apply to me, just knowing my cell provider is thinking about the others in need makes me smile.

 

[Mpalmieri1203]

Another reason why I love Verizon, my cell phone provider. Sometimes its the little things, just being sensitive to customers situations can go a long way. While this may not apply to me, just knowing my cell provider is thinking about the others in need makes me smile.

This costs them nothing to do. Want to help customers? Give them a month for free.

Just bought my way out of Verizon and headed to Mint.

 

[newyorksole]

This costs them nothing to do. Want to help customers? Give them a month for free.

Just bought my way out of Verizon and headed to Mint.

Yeah I mean I’m a big advocate of “hey at least they’re doing SOMETHING. they could just as easily do nothing.”

But in this case.... All of the extra fees and charges they normally charge.... They can get away with giving customers a month free or reduced bills.

 

[len5]

This costs them nothing to do. Want to help customers? Give them a month for free.

Just bought my way out of Verizon and headed to Mint.

Doesn't cost them nothing? lol Any services or lost late fees is costing them.

 

[jakeness87]

Yeah totally not true they cut me off last week. even when i told them i lost my job because of covid.

 

[1984 Mac Guru]

They’ve been amazing to me lately. Because I recently moved, I had an appointment for Fios which was cancelled with no future date set. I’m without internet except for VWZ. They gave me unlimited for April at my 5Gb plan cost and reverted me back to original plan. When I found out the extra 4Gb of permanent data Loyalty gave me in Jan was gone (because of the plan switch) they put me on an unlimited Loyalty plan for $2 less than my 5Gb old-ass cheap plan. VZW FTW.

 

[Victor Mortimer]

Doesn't sound like they're fixing their highway robbery prices, though.

Now is a good time to leave Verizon.

Of course, it's ALWAYS a good time to leave Verizon....

 

[Hodar1]

Doesn't sound like they're fixing their highway robbery prices, though.

Now is a good time to leave Verizon.

Of course, it's ALWAYS a good time to leave Verizon....

You pay for what you get. Depending upon where you live, Verizon may not be able to justify their higher rates. I live in the Rocky Mountains (Utah), and there are very few places I can find where I can get no data or signal. They are practically impossible to find (they exist, but are rare). Whereas, their competitors dropped signals in valleys, in buildings, even between my driveway and entering the house. I can travel pretty much nationwide, and never worry about being without a signal - and I will happily pay a little extra for that.

 

[supremedesigner]

I noticed MacRumors mentioned Verizon couple of times but nothing yet about AT&T. I'd be curious about AT&T unless I missed something - please share it here. Thanks!