Verizon asks the following four questions when trading in a device:
1) Can the device be powered on?
2) Is the screen free of cracks and functioning correctly?
3) Is the device free of battery damage
4) Is the Activation Lock turned off?
I can answer Yes to all questions.
Then the disclaimer page that follows states "Trade must be in good working and cosmetic condition".
Define "good".
"Good" to me means it meets the first four criteria. But what does it mean to Verizon?
My cousin wants to do the deal, but his phone has a small chip out of the corner where he dropped it. The metal body of the phone is not altered or damaged in any way. The screen does not have any cracks on it. The device works perfectly. It's simply missing a little chip out of the bottom corner of the screen.
It's not in "perfect" condition. But I'd argue it's better than "fair". (but then again define "fair"! LOL)
My statement to his is that I'd try it, and if they push back, ask to speak to retention, as he's been with them for over 20 years.
Has anyone had experience with Verizon and if they've turned down a trade in offer?
1) Can the device be powered on?
2) Is the screen free of cracks and functioning correctly?
3) Is the device free of battery damage
4) Is the Activation Lock turned off?
I can answer Yes to all questions.
Then the disclaimer page that follows states "Trade must be in good working and cosmetic condition".
Define "good".
"Good" to me means it meets the first four criteria. But what does it mean to Verizon?
My cousin wants to do the deal, but his phone has a small chip out of the corner where he dropped it. The metal body of the phone is not altered or damaged in any way. The screen does not have any cracks on it. The device works perfectly. It's simply missing a little chip out of the bottom corner of the screen.
It's not in "perfect" condition. But I'd argue it's better than "fair". (but then again define "fair"! LOL)
My statement to his is that I'd try it, and if they push back, ask to speak to retention, as he's been with them for over 20 years.
Has anyone had experience with Verizon and if they've turned down a trade in offer?