Verizon trade in scams. Anybody else?

[UnjustifiedBot]

So I recently traded in an Apple Watch 6 stainless for my Apple Watch ultra. Verizon reduces my trade in value saying what I sent was damaged. I had video proof it was in mint condition. Luckily the lady at Verizon adjusted the value. Fast forward 3 weeks, they’re trying the same thing with my galaxy z fold 3. They’re stating I traded in a note 3. I had to call and tell them I had video proof of the phone I sent in. They also checked one of my lines and noticed that the z fold 3 was removed at the time I sent it in. They also see that line now uses a new phone. They need to keep track of the person that reviews the trade ins and set up video monitoring to watch them.

TLDR; almost got scammed by Verizon trying not to give what they promised.

 

[Apple_Robert]

More than likely, Verizon uses a third party company (like Apple does) for trade-ins. Those third parties are who you have to be concerned about because, as you noticed, you will get screwed over if you don't.

 

[icanhazmac]

Never trade with them, I always traded in an Apple store. I did however just get "scammed" by Verizon Wireless, they charged me a $35 "upgrade" fee because I got a new phone. Luckily I called and they took the charge off.

 

[bruinsrme]

I will take less and go to that apple store for a gift card.
I will never fall trade in your phone for X amount of dollars paid to the customer in monthly credits. If you do and want to leave you pay the remainder of the balance regardless of giving them your old phone
If I am wrong please let me know

 

[Alphaized]

Never trade with them, I always traded in an Apple store. I did however just get "scammed" by Verizon Wireless, they charged me a $35 "upgrade" fee because I got a new phone. Luckily I called and they took the charge off.

Yes. You can definitely argue the point to have it removed. They just started doing this activation fee about 3-5 years ago and raised it to $30 from $15, and it’s just another way for them to make money off the customer. It’s ridiculous what they can get away with.

 

[macdisciple]

Never trade with them, I always traded in an Apple store. I did however just get "scammed" by Verizon Wireless, they charged me a $35 "upgrade" fee because I got a new phone. Luckily I called and they took the charge off.

Interesting. I purchased a new phone from Apple to replace my 12, and Verizon charged me a $40 upgrade fee. I brushed it off due to being busy but I'll look into it now.

 

[AppleFanatic10]

More than likely, Verizon uses a third party company (like Apple does) for trade-ins. Those third parties are who you have to be concerned about because, as you noticed, you will get screwed over if you don't.

Samsung does the exact same thing. I traded in a Z Fold 3 for the Z Fold 4 and they tried to say it was damaged. Mind you it was in immaculate condition, luckily I had video footage of me packaging the phone and of the phone turning on and working. Will never trade in to Samsung again.

 

[pshufd]

I left Verizon for Xfinity WiFi many years ago when Verizon wouldn't negotiate service prices. They spend a lot of time adding fees and other charges and raising rates. My daughter returned from Singapore last month and she told me what wireless coverage was like there. $20 for 100 GB of data. Home Broadband was cheap too. We pay far more for phone and broadband service in the US compared to most of the rest of the world. And Verizon is always trying to get a few extra bucks out of you any way they can.