verizon wireless tracking not working?

[emmanevada]

I ordered my phone in-store on the 22nd. The verizon guy said the nearest ship date was oct 19th, but that they sometimes come a little earlier to the store. When I go to the link on my confirmation email to track it, I click "ordered at verizonwireless store" and enter the info. It gives me a notice that they are experiencing technical difficulties and to try again later. It's been saying that for 3 days. Any help??