Well, for starters i am new to macs, i bought a macbook because i could run windows on it and after about a week or so i basicly fell in love with os x and never used win xp unless i wanted to play a game. My first problem was the yellowing and then the random shutdowns... so i sent it in, waited 2 weeks and i got it back yesterday, what did i find? a perfectly working computer, BUT full of scratches all over the case with 3 nasty deep black scratches, not only that but the vessel around the keyboard was brownish and also had tiny scratches, but wait! thats not all! there was also a nasty bump on the bottom of the computer as if someone hit my computer from the inside with a pen or a screw driver.... thank you apple.
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Very dissapointed with apple.
- Thread starter evangelion-01
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ouch, you should file a complaint... i dunno if it will resolve anything but talk to AppleCare about the matter... sorry to hear about all that
Raise a stink. You send a unit in for repair, you have a right to expect it to come back as least as good as when you sent it. Having it get beat up is NOT acceptable.
I already called them and they told me that i had to send it back, but is it going take another 2 weeks? should i just go to the apple store and bitch?
well if that happened to my computer i wouldent send it in again id go to the store and talk to whomever but calmy. always gets you places when bitching dosent help the situation you know?
dsnort said:
Under no circumstances should any consumer accept any of that abusive treatment. That occurrence would have me so twisted inside that I would give serious consideration to contacting investigative reporters at a TV station and let them generate the type of bad buzz that any company would richly deserve for such callous treatment of a product that is not exactly sold at yard sale prices. Let us know how this unfolds.
Pressure said:
Well, mistakes do happen in this world. However, it seems clear to me that when a computer is brought in for repairs and the person working on it leaves it badly marred with disfiguring scratches, common sense and decency dictate that such a flawed product is not to be returned to the customer as if it is the normal cost of business.
The person who damaged it had an ethical obligation to recount what transpired to a supervisor and then Customer Relations should have been involved before it was just shipped back. The owner should have been contacted by phone and told what happened during the repair, and informed that he will be given a new model as a result of their poor workmanship.
The bad repair job was not the fault of Apple, but of the centre you went to. I agree, go there and speak your mind to them, but please realise these people aren't a generalisation of all the people at AppleCentres. I reckon you should go for the independent resellers as much as you can; they generally have better service than the Apple Centres (at least around here)
I can't blame you at all for being disappointed.
Most definitely log a case number with Apple Care and Customer relations.
Keep good records and note the names of anyone you are talking to.
Be polite yet firm that you insist they replace the damaged unit.
Most definitely log a case number with Apple Care and Customer relations.
Keep good records and note the names of anyone you are talking to.
Be polite yet firm that you insist they replace the damaged unit.
Ooops, forgot to mention the lower right screw is a bit loose and the case moves around a bit and on to vessel around the screen the lower left part is loose and it's also damaged as if someone dropped it (you know, like when you drop a box and the corner has like little waves...)
Call and talk to people. If the first doesn't give you a replacement unit or some kind of major compensation, ask their name and then ask to speak to their manager. Continue in this fashion until someone gives you what you want. It's worked for me before !
Oh, and don't be mad....be calm, polite, and logical.
Oh, and don't be mad....be calm, polite, and logical.
wow, that sucks. I wouldn't want to see how I would react to something like that. I am overly obsessive with my powerbook; it's getting close to a year old and you literally could not be able to tell that I did not just take it out of the box.
If I ever had to send it in for repairs, I think I would take a lot of pictures of it beforehand, just in case.
If I ever had to send it in for repairs, I think I would take a lot of pictures of it beforehand, just in case.
plinkoman said:If I ever had to send it in for repairs, I think I would take a lot of pictures of it beforehand, just in case.
Aside from pictures, it should be required that the Apple employee comment on the repair order form (a copy of which would be given to the owner) on the state of the unit when it is brought in ... accurate descriptions of scratches and dents would be helpful for those times when disputes arise.
I'll go on wednesday to the apple store and if nothing happens i'll just send it in , i called them and they sent me a box. I'll take some pics once my w810i i ordered from ebay gets here ^_^.
I've sent mine off for repair twice now and it keeps comeing back worse and worse, the first time it only had a couple of scratches now it has hundreds of little scratches all over the top. I don't know how it could get so many on top unless they were doing it on purpose.
I really can't believe that apple is letting this repair company continually get away with this.
I really can't believe that apple is letting this repair company continually get away with this.
joebells said:
Scratches on the top sounds like they're just stacking the books on top of each other and putting them into a corner. My Macbook probably touched yours down in Tennessee!!! <<feels special>>
lol, yeah possibly.
This whole thing is maddening. I can understand them not wanting to replace until its been 3 normal repairs but when its been repaired twice continually and its still not fixed and it keeps coming back worse and worse well thats really messed up on their part to not replace it.
This whole thing is maddening. I can understand them not wanting to replace until its been 3 normal repairs but when its been repaired twice continually and its still not fixed and it keeps coming back worse and worse well thats really messed up on their part to not replace it.
Deepdale said:
Maybe just going to Apple and showing them the computer and repair documentation would solve it. Apple is not the type of company that requires threats and retaliation to make things right. You were probably thinking of Dell when you wrote that.