Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Video calls crash the laptop

salute

salute

macrumors newbie
Original poster
Jan 11, 2017
2
0
I have been having this problem pretty regularly for the past year on both Chrome (55.0.2883.95 (64-bit)) and Safari (10.0.2 (12602.3.12.0.1)) with hangouts as well as with Skype. I have a MacOS Sierra version: 10.12.2 (16C67). Just in the middle of a Hangouts my laptop will reboot, which probably leads me to think the problem might be with the video card. Would there be any way to fix the problem because I cannot work normally. Here's the crash report:



Anonymous UUID: 08B0B953-28E4-63CC-6B4B-4C0A62912934

Tue Jan 10 13:10:25 2017

*** Panic Report ***
panic(cpu 2 caller 0xffffff8002005ead): Kernel trap at 0xffffff8001ea38b7, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff8063866940, CR3: 0x000000000564a000, CR4: 0x00000000001627e0
RAX: 0xffffff80e3866930, RBX: 0x00000000000000de, RCX: 0xffffff8063866940, RDX: 0xffffff80e3866000
RSP: 0xffffff8103885fe8, RBP: 0xffffff810c59bd50, RSI: 0x0000021cfdb5cba0, RDI: 0xffffff8002608e10
R8: 0x0000000000000000, R9: 0xffffff80e6e43000, R10: 0x0000000000002000, R11: 0xffffff810c59ba98
R12: 0xffffff8024dd7800, R13: 0x0000000000000000, R14: 0xffffff801676ccc0, R15: 0xffffff810c59bc70
RFL: 0x0000000000010002, RIP: 0xffffff8001ea38b7, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff8063866940, Error code: 0x0000000000000002, Fault CPU: 0x2, PL: 0, VF: 1

Backtrace (CPU 2), Frame : Return Address
0xffffff8103885c70 : 0xffffff8001ef211c
0xffffff8103885cf0 : 0xffffff8002005ead
0xffffff8103885ed0 : 0xffffff8001ea3743
0xffffff8103885ef0 : 0xffffff8001ea38b7
0xffffff810c59bd50 : 0xffffff7f84c1d305
0xffffff810c59be90 : 0xffffff7f84c17571
0xffffff810c59bee0 : 0xffffff80024be51f
0xffffff810c59bf30 : 0xffffff80024bcd81
0xffffff810c59bf80 : 0xffffff80024bc366
0xffffff810c59bfb0 : 0xffffff8001ea0af7
Kernel Extensions in backtrace:
com.apple.driver.AppleCameraInterface(5.57)[46A73CFA-9DBA-3FF6-A6BA-B391F1A31C88]@0xffffff7f84c14000->0xffffff7f84cbbfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[6F8D3ACB-27CB-3B57-9E06-53E377762F5C]@0xffffff7f82732000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
16C67

Kernel version:
Darwin Kernel Version 16.3.0: Thu Nov 17 20:23:58 PST 2016; root:xnu-3789.31.2~1/RELEASE_X86_64
Kernel UUID: 8DF81F81-019F-348E-B47E-40A4484B9E21
Kernel slide: 0x0000000001c00000
Kernel text base: 0xffffff8001e00000
__HIB text base: 0xffffff8001d00000
System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC)

System uptime in nanoseconds: 2323538948855
last loaded kext at 1368873983671: com.apple.driver.AppleMikeyHIDDriver 127 (addr 0xffffff7f84e12000, size 28672)
last unloaded kext at 1949122025483: com.apple.driver.AppleMikeyHIDDriver 127 (addr 0xffffff7f84e12000, size 16384)
loaded kexts:
com.globaldelight.driver.Boom2Device 1.1
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 110.23.14
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleUpstreamUserClient 3.6.4
com.apple.driver.AppleHDA 278.56
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 5.0.2f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelHD5000Graphics 10.2.2
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.2f4
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleCameraInterface 5.57.0
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleIntelFramebufferAzul 10.2.2
com.apple.driver.AppleBacklight 170.9.10
com.apple.driver.AppleMCCSControl 1.2.15
com.apple.driver.AppleUSBCardReader 404.30.1
com.apple.driver.AppleUSBTCButtons 252
com.apple.driver.AppleUSBTCKeyboard 252
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 40
com.apple.filesystems.hfs.kext 366.30.3
com.apple.iokit.IOAHCIBlockStorage 295.20.1
com.apple.driver.AppleAHCIPort 326
com.apple.driver.AirPort.Brcm4360 1130.3.1a4
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 5.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 5.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 172
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 278.56
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSurface 153.3
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.2f4
com.apple.iokit.IOBluetoothHostControllerTransport 5.0.2f4
com.apple.iokit.IOBluetoothFamily 5.0.2f4
com.apple.driver.AppleHDAController 278.56
com.apple.iokit.IOHDAFamily 278.56
com.apple.iokit.IOAudioFamily 205.11
com.apple.vecLib.kext 1.2.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.AppleGraphicsDeviceControl 3.13.78
com.apple.iokit.IOAcceleratorFamily2 289.27
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 513.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 513.1
com.apple.driver.usb.AppleUSBHub 1.1
com.apple.iokit.IOSCSIBlockCommandsDevice 394.30.2
com.apple.iokit.IOUSBMassStorageDriver 131.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily 394.30.2
com.apple.driver.AppleUSBMultitouch 258
com.apple.driver.usb.IOUSBHostHIDDevice 1.1
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1
com.apple.driver.CoreStorage 540.30.1
com.apple.filesystems.hfs.encodings.kext 1
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.AppleThunderboltDPInAdapter 4.6.1
com.apple.driver.AppleThunderboltDPAdapterFamily 4.6.1
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.1
com.apple.driver.AppleThunderboltNHI 4.1.8
com.apple.iokit.IOThunderboltFamily 6.3.3
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.usb.AppleUSBXHCIPCI 1.1
com.apple.driver.usb.AppleUSBXHCI 1.1
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleUSBHostMergeProperties 1.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.1
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.DiskImages 444.30.5
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 5.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
Model: MacBookPro11,1, BootROM MBP111.0138.B18, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.16f68
Graphics: Intel Iris, Intel Iris, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.21.171.68.1a4)
Bluetooth: Version 5.0.2f4, 3 services, 27 devices, 1 incoming serial ports
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
USB Device: USB 3.0 Bus
USB Device: Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2
 
The only feedback I found was in Hackernews community. It seems like Apple is making cheaper and cheaper hardware. I didn't have these problems with my previous Macbook Pro. I cannot find a solution to this problem, I guess it's time to switch to more powerful laptops that can handle Skype HD video.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back