Voyager S3 USB 3.0 Issues

[Yakuzahi]

I have the Voyager S3, and was thinking about using it with one of the HDDs I have, to create a Time Machine backup. Every time I try to create a backup, (when the S3 is connected to a USB 2.0 hub), I get a "backup failed" message, and when I connect it to the iMac directly, the iMac does not recognize it at all. I still have a warranty on it, and I called OWC regarding the problem, and the guy told me that I have a bad USB 3.0 cable.

I don't think the cable is bad, but I wonder what else I can do in order to test why the iMac can't see the HDD when it's connected behind the iMac directly.

 

[sharon22]

Okay so here's what I would do.

Fire up Console, click on "Clear Display."

Now, repeat the steps you mentioned in your post (i.e. connect your Voyager, do your backup, etc.)

And, then, read all the error messages your Console posts.

That is why you will find your answer.

It could be something as simple as you need to properly erase the Voyager, first. And, then run Disk Utility Repair on your newly erased Voyager...

Or, it could be something as complicated as electronic USB-related errors.

Your Console App (located in /Applications/Utilities) will tell you all of that.

Post back, please, and let us know what it said!

 

[Yakuzahi]

Okay so here's what I would do.

Fire up Console, click on "Clear Display."

Now, repeat the steps you mentioned in your post (i.e. connect your Voyager, do your backup, etc.)

And, then, read all the error messages your Console posts.

That is why you will find your answer.

It could be something as simple as you need to properly erase the Voyager, first. And, then run Disk Utility Repair on your newly erased Voyager...

Or, it could be something as complicated as electronic USB-related errors.

Your Console App (located in /Applications/Utilities) will tell you all of that.

Post back, please, and let us know what it said!

That is what I get when I connect the S3 to the back of the iMac with the USB 3.0 that the S3 came with.

"11/8/14 22:02:54.000 kernel[0]: USBMSC Identifier (non-unique): 0123456789ABCDEF0124 0x1e91 0xb0b2 0x100, 3
11/8/14 22:02:57.000 kernel[0]: [0xffffff803f6e2000](0)/(5) Device not responding
11/8/14 22:02:57.000 kernel[0]: IOUSBMassStorageClass: not registry member at registerService()
11/8/14 22:03:18.000 kernel[0]: USBMSC Identifier (non-unique): 0123456789ABCDEF0124 0x1e91 0xb0b2 0x100, 3
11/8/14 22:03:32.000 kernel[0]: USBMSC Identifier (non-unique): 0123456789ABCDEF0124 0x1e91 0xb0b2 0x100, 3
11/8/14 22:03:45.000 kernel[0]: USBMSC Identifier (non-unique): 0123456789ABCDEF0124 0x1e91 0xb0b2 0x100, 3
11/8/14 22:03:47.000 kernel[0]: [0xffffff803fa2f400](2)/(5) Device not responding
11/8/14 22:03:52.000 kernel[0]: USBMSC Identifier (non-unique): 0123456789ABCDEF0124 0x1e91 0xb0b2 0x100, 3
11/8/14 22:03:54.000 kernel[0]: [0xffffff803f722200](1)/(5) Device not responding
11/8/14 22:04:01.000 kernel[0]: USBMSC Identifier (non-unique): 0123456789ABCDEF0124 0x1e91 0xb0b2 0x100, 3
11/8/14 22:04:03.000 kernel[0]: USBF: 17075.593 The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 5 of Hub at 0x15000000)
11/8/14 22:04:05.000 kernel[0]: USBF: 17077.771 The IOUSBFamily was not able to enumerate a device."

Here is what I got when I connected the S3 with the USB 3.0 to a USB 2.0 hub after formatting the disk and assign it to Time Machine and after I hit "Back up now" I got the "Backup Failed" massage.

"11/8/14 22:06:27.000 kernel[0]: hfs: unmount initiated on TimeMachine on device disk1s2
11/8/14 22:06:27.000 kernel[0]: hfs: unmount initiated on TimeMachine on device disk1s3
11/8/14 22:06:36.000 kernel[0]: hfs: Initializing the journal (joffset 0x74e000 sz 0x1800000)...
11/8/14 22:06:36.000 kernel[0]: hfs: mounted Untitled on device disk1s2
11/8/14 22:06:36.725 mds[53]: (Normal) Volume: volume:0x7f98db081000 ********** Bootstrapped Creating a default store:3 SpotLoc:/Volumes/Untitled/.Spotlight-V100 SpotVerLoc:/Volumes/Untitled/.Spotlight-V100/Store-V1 occlude:0 /Volumes/Untitled
11/8/14 22:06:37.071 fseventsd[64]: could not open <</Volumes/Untitled/.fseventsd/fseventsd-uuid>> (No such file or directory)
11/8/14 22:06:37.071 fseventsd[64]: log dir: /Volumes/Untitled/.fseventsd getting new uuid: 0FC2DF36-73C6-4AEA-91C7-92E4C9A70FFC
11/8/14 22:06:37.310 mds[53]: (Normal) Volume: volume:0x7f98d907b000 ********** Bootstrapped Creating a default store:0 SpotLocnull) SpotVerLocnull) occlude:0 /private/var/tmp/MPMDRMZY
11/8/14 22:06:45.447 com.apple.prefs.backup.remoteservice[1879]: assertion failed: 13F34: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25
11/8/14 22:06:45.454 com.apple.prefs.backup.remoteservice[1879]: assertion failed: 13F34: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25
11/8/14 22:06:45.669 com.apple.prefs.backup.remoteservice[1879]: Bogus event received by listener connection:
<error: 0x7fff79bd1b50> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff79bd1e60> { length = 18, contents = "Connection invalid" }
}
11/8/14 22:06:48.101 WindowServer[86]: window 10f is already attached to window 10d
11/8/14 22:06:52.244 WindowServer[86]: window 112 is already attached to window 10f
11/8/14 22:06:53.693 UserEventAgent[166]: com.apple.TMHelperAgent.SetupOffer enabled
11/8/14 22:06:54.140 WindowServer[86]: _CGXGetWindowOrderingGroup: Operation on a window 0x10f requiring rights 0x5 by caller System Preferences
11/8/14 22:06:54.236 WindowServer[86]: _CGXGetWindowOrderingGroup: Invalid window 0x112
11/8/14 22:06:56.222 WindowServer[86]: window 10f is already attached to window 10d
11/8/14 22:06:57.926 UserEventAgent[166]: com.apple.TMHelperAgent.SetupOffer disabled
11/8/14 22:06:57.945 UserEventAgent[11]: com.apple.backupd-auto launchd job enabled
11/8/14 22:06:58.437 WindowServer[86]: _CGXGetWindowOrderingGroup: Operation on a window 0x10f requiring rights 0x5 by caller System Preferences
11/8/14 22:07:00.589 UserEventAgent[11]: com.apple.backupd-auto launchd job disabled
11/8/14 22:07:02.124 UserEventAgent[11]: com.apple.backupd-auto launchd job enabled
11/8/14 22:07:12.004 com.apple.backupd[1882]: Starting manual backup
11/8/14 22:07:12.062 com.apple.backupd[1882]: Backing up to /dev/disk1s2: /Volumes/Untitled/Backups.backupdb
11/8/14 22:07:12.063 com.apple.backupd[1882]: Ownership is disabled on the backup destination volume. Enabling.
11/8/14 22:07:12.810 com.apple.backupd[1882]: Forcing deep traversal on source: "Macintosh SSD" (device: /dev/disk0s2 mount: '/' fsUUID: 963E58DB-DF2E-394F-B975-5575A4A94858 eventDBUUID: 0D248293-C691-4419-90C5-FE50FC3AE1E5)
11/8/14 22:07:13.901 com.apple.backupd[1882]: Total content size: 262.36 GB excluded items size: 8.27 GB for volume Macintosh SSD
11/8/14 22:07:13.901 com.apple.backupd[1882]: Found 832021 files (254.09 GB) needing backup
11/8/14 22:07:13.902 com.apple.backupd[1882]: 275.56 GB required (including padding), 250.34 GB available
11/8/14 22:07:14.504 com.apple.backupd[1882]: Backup failed with error 7: Not enough available disk space on the target volume."

 

[sharon22]

Thank you for posting back! Okay, I'm no genius, I'm usually grumpy, too (I have no redeeming qualities), but what's the very FIRST thing the Console tells us?

"Device Not Responding."

So, there, that's your answer.

(heh heh "device not responding".... sounds like my brain LOL).

Then it says:
"IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying."

So, looks like your USB device is not playing nice. (Maybe BROKEN)

If it were me, I'd bring my receipt and the device into the store and exchange it.

Of course, you could always waste time "troubleshooting" it... e.g. plug the Voyager into a different computer, yada yada, but me? I take it back to the store. I'd tell the clerk, "Hey this things broken, I don't want to ruin all of my other computers testing it out if the wiring inside of it is broken...."

But, anyway, aside from everything, my suggestion to try using the Console is pretty neat, huh. Now you know what the culprit is.

 

[Yakuzahi]

Thank you for posting back! Okay, I'm no genius, I'm usually grumpy, too (I have no redeeming qualities), but what's the very FIRST thing the Console tells us?

"Device Not Responding."

So, there, that's your answer.

(heh heh "device not responding".... sounds like my brain LOL).

Then it says:
"IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying."

So, looks like your USB device is not playing nice. (Maybe BROKEN)

If it were me, I'd bring my receipt and the device into the store and exchange it.

Of course, you could always waste time "troubleshooting" it... e.g. plug the Voyager into a different computer, yada yada, but me? I take it back to the store. I'd tell the clerk, "Hey this things broken, I don't want to ruin all of my other computers testing it out if the wiring inside of it is broken...."

But, anyway, aside from everything, my suggestion to try using the Console is pretty neat, huh. Now you know what the culprit is.

Thank you. I didn't know about Console, and neither did the guy from Apple that I spoke to last night. LOL

I will call them on Monday and ask them to replace it for me.

Will let you know.

 

[sharon22]

No "asking!" Just show up with the device and the receipt and tell them to give you a new one! Just demand a replacement. Otherwise the "sales"person will talk you into keeping it and wasting half your day troubleshooting.

I heard they can't even use the word, "problem." They have to say, "Challenge."

"What is your challenge today?" hahahah

I do love the apple store, and the employees are cool and have a cool job.

However, I would NOT want to be plugging in a defective electronic device into my fancy Mac! I'd be imagining all kinds of Electric Sparks and crap backfiring into my iMac and shorting out my whole d**n iMac. BzzzzzzzT

I believe they'll gladly give you a brand new replacement. Make sure your Console is on when you plug the new one in.

Good luck!

p.s. Try and make them say the word "problem" hahahah

 

[Yakuzahi]

No "asking!" Just show up with the device and the receipt and tell them to give you a new one! Just demand a replacement. Otherwise the "sales"person will talk you into keeping it and wasting half your day troubleshooting.

I heard they can't even use the word, "problem." They have to say, "Challenge."

"What is your challenge today?" hahahah

I do love the apple store, and the employees are cool and have a cool job.

However, I would NOT want to be plugging in a defective electronic device into my fancy Mac! I'd be imagining all kinds of Electric Sparks and crap backfiring into my iMac and shorting out my whole d**n iMac. BzzzzzzzT

I believe they'll gladly give you a brand new replacement. Make sure your Console is on when you plug the new one in.

Good luck!

p.s. Try and make them say the word "problem" hahahah

Bought it from OWC so I will have to call for the replacement.

 

[sharon22]

Ohhhh, okay, sorry I jumped to conclusions.

They're a good company (like Apple is). You'll be fine.