Wall Mounting New 24" LED ACD

[bobdard]

I just got my new ACD; and after about 10 mins, I seem to have killed it. I bought the VESA wall mount with it, and started attaching it.

As soon I had removed the stand, the block that comes out of the ACD so you could attach the mounting plate to it dropped into the display, and the lever doesn't allow me to pull it back out again....

So basically I cannot put the wall mount on, and I can't put the stand back on either (because I would need that block to attach one of them onto)...

Would Apple exchange it for me if I called Online Sales or should I contact AppleCare?

Any ideas?

 

[helpsaverivers]

I had the same problem. Try this:

1. Thread a paper clip through one of the screw holes in the block.
2. Twist the ends of the paper clip together.
3. Use the plasti card to depress the internal lever. (This is the one you originally used to allow the screws to be exposed.) Simultaneously pull up on the paper clip. Keep pulling until the block pulls out AND you hear a "click".
4. The block will now be exposed and ready to mount the VESA adaptor.

A better - though less convenient alternative - is to bring the whole setup to your local Genius Bar and let a Genius do it.

Good luck!