So the last 2 years living in an iPhone-plagued city have been horrid. It's no secret that AT&T BLOWS in CA and NYC. They HAVE without a doubt breached the material change clause in the contract, but what does it mean if they breach? Nothing, they'll deny it, and tell you pay the early termination fee, or send it to collections. Request arbitration and you'll get a standard legal document telling you that it's been arbitrated and lost before, so easier to pay the ETF, LOL!
So I got to thinking, AT&T Technicians are able to pull up my dropped call report, that's what made me laugh, he said "Sir I see in 90 days you've tried to placed 987 calls, and 327 have been successful" and chuckled. I asked him to notate the account, and he did. I talked to retentions (the place you get routed to when you follow menu prompts to cancel your service)... and told them this. I told them it wasn't worth staying when I have to pay for service I can't use. They said since the tech noted the account they'd credit me the $40 monthly charge for my voice plan.
Now it's been 10 months into my 12 month contract and I've received 10 $40 credits monthly... $400 is much better than $175 early term fee, ehh? I don't feel like I'm "stickin it to em" because I'm honestly unable to use my phone as a phone, but passing the advice along to those in similar situations. Call tech support and have them look at your attempt vs completion rate on your calls, and if it's bad like mine, have them notate it and get credit.
There's NO reason to pay for something and get nothing. If you went to the tire shop and bought 4 tires then picked up your car and they only provided 1, wouldn't you want 3 more that you paid for or that money back?
Good luck... and here's to hoping ANYONE else gets to sell the iPhone in 2010... I'd take Sprint or T-Mo or VZ at this point as they all work in my (huge) city.
So I got to thinking, AT&T Technicians are able to pull up my dropped call report, that's what made me laugh, he said "Sir I see in 90 days you've tried to placed 987 calls, and 327 have been successful" and chuckled. I asked him to notate the account, and he did. I talked to retentions (the place you get routed to when you follow menu prompts to cancel your service)... and told them this. I told them it wasn't worth staying when I have to pay for service I can't use. They said since the tech noted the account they'd credit me the $40 monthly charge for my voice plan.
Now it's been 10 months into my 12 month contract and I've received 10 $40 credits monthly... $400 is much better than $175 early term fee, ehh? I don't feel like I'm "stickin it to em" because I'm honestly unable to use my phone as a phone, but passing the advice along to those in similar situations. Call tech support and have them look at your attempt vs completion rate on your calls, and if it's bad like mine, have them notate it and get credit.
There's NO reason to pay for something and get nothing. If you went to the tire shop and bought 4 tires then picked up your car and they only provided 1, wouldn't you want 3 more that you paid for or that money back?
Good luck... and here's to hoping ANYONE else gets to sell the iPhone in 2010... I'd take Sprint or T-Mo or VZ at this point as they all work in my (huge) city.