Hi, I was be able to run microsoft office 2004 smoothly. But recent days, when I open word, it's crashed on opening. Same condition applies to other office: excel, powerpoint etc.
I think the shapeshifter & application enhancer was the culprit, I uninstalled those apps. But no luck still office error.
I installed the 11.3.0 update
what should i do? thx in advance
Below I paste the crash log from the console.
I think the shapeshifter & application enhancer was the culprit, I uninstalled those apps. But no luck still office error.
I installed the 11.3.0 update
what should i do? thx in advance
Below I paste the crash log from the console.
Code:
Host Name: felix-wijdjajas-computer
Date/Time: 2006-12-01 11:46:55.684 +0700
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4
Command: Microsoft Word
Path: /Applications/Microsoft Office 2004/Microsoft Word
Parent: WindowServer [86]
Rosetta: Yes
Version: 11.2.0 (11.2.0 (050714), © 2004 Microsoft Corporation. All rights reserved.)
PID: 376
Thread: Unknown
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
Thread 0:
0 LaunchCFMApp 0xb809f945 0xb8000000 + 653637
1 LaunchCFMApp 0xb80bd24e 0xb8000000 + 774734
2 LaunchCFMApp 0xb811de0d spin_lock_wrapper + 1985
Thread 1:
0 LaunchCFMApp 0xb823369b strchr + 72
1 LaunchCFMApp 0xb81cef17 pthread_cond_wait + 3114
2 LaunchCFMApp 0xb816831a catch_exception_raise_state_identity + 318
3 LaunchCFMApp 0xb8167856 CallPPCFunctionAtAddressInt + 177220
4 LaunchCFMApp 0xb816774d CallPPCFunctionAtAddressInt + 176955
5 LaunchCFMApp 0xb8168418 catch_exception_raise_state_identity + 572
6 LaunchCFMApp 0xb820480c pthread_create + 1124
Thread 2:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978
Unknown thread crashed with unknown flavor: 1
state_count: 16
Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x6d7000 - 0x744fff com.microsoft.shmem.bundle 050715 (11.2.0) /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
0x8fc00000 - 0x8fc50fff dyld 46.9 /usr/lib/dyld
0x8fe00000 - 0x8fe49fff dyld 46.9 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90218000 - 0x9021dfff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021f000 - 0x90261fff com.apple.CoreText 1.1.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90396000 - 0x90757fff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x907e6000 - 0x908bdfff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90904000 - 0x90904fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90906000 - 0x90a0cfff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a5d000 - 0x90ae0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90b09000 - 0x90b7bfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bee000 - 0x90bf9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bfe000 - 0x90c73fff com.apple.framework.IOKit 1.4.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c89000 - 0x90c9bfff libauto.dylib /usr/lib/libauto.dylib
0x90ca1000 - 0x90f6cfff com.apple.CoreServices.CarbonCore 682.15 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90fc9000 - 0x91042fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x91084000 - 0x910c5fff com.apple.CFNetwork 129.19 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x910d9000 - 0x910ecfff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x910f8000 - 0x9117efff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x911b4000 - 0x911d4fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x911e1000 - 0x911f0fff libz.1.dylib /usr/lib/libz.1.dylib
0x911f3000 - 0x913a8fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x914a5000 - 0x914aefff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x914b5000 - 0x914ddfff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x914ef000 - 0x914f7fff libbsm.dylib /usr/lib/libbsm.dylib
0x914fb000 - 0x91574fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x915be000 - 0x915befff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x915c0000 - 0x915f2fff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x91608000 - 0x916e5fff com.apple.ColorSync 4.4.8 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91724000 - 0x917a5fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917e2000 - 0x91894fff com.apple.QD 3.10.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x918c9000 - 0x9191ffff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x91947000 - 0x91961fff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x9196f000 - 0x9198cfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x91998000 - 0x919d4fff com.apple.LaunchServices 181 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x919ec000 - 0x919fafff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91a02000 - 0x91a3dfff com.apple.ImageIO.framework 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91a51000 - 0x91b14fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b5f000 - 0x91b74fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b79000 - 0x91b99fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b9e000 - 0x91bfdfff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c0f000 - 0x91c13fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c15000 - 0x91c7bfff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91c80000 - 0x91cc0fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91cc6000 - 0x91ce0fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91ce5000 - 0x91ce7fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91ce9000 - 0x91ce9fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91ceb000 - 0x91dd1fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91dd9000 - 0x91df8fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91e64000 - 0x91ef0fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x91efc000 - 0x91f93fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x91fac000 - 0x92559fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x9258c000 - 0x928b7fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x928e7000 - 0x9296dfff com.apple.DesktopServices 1.3.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x929af000 - 0x92be3fff com.apple.Foundation 6.4.7 (567.28) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92cf8000 - 0x92de6fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x92e05000 - 0x92ef4fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92fa2000 - 0x92fa2fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fa4000 - 0x92fb9fff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x92fca000 - 0x92fd5fff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x92fdd000 - 0x92fe5fff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x92fec000 - 0x93076fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9308b000 - 0x9308ffff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x93093000 - 0x930b5fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x930c9000 - 0x930d1fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x930d8000 - 0x9313ffff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x93165000 - 0x931adfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x931d7000 - 0x931e7fff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x931f0000 - 0x931f6fff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x931fc000 - 0x93522fff com.apple.HIToolbox 1.4.8 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x94173000 - 0x94232fff com.apple.audio.toolbox.AudioToolbox 1.4.3 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94275000 - 0x94275fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94747000 - 0x94a16fff com.apple.QuickTime 7.1.3 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94ad9000 - 0x94afbfff libmx.A.dylib /usr/lib/libmx.A.dylib
0x99be1000 - 0x99be2fff com.apple.iokit.dvcomponentglue 1.9.0 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x9bcd1000 - 0x9bcd3fff Interposers.dylib /usr/libexec/oah/Shims/Interposers.dylib
0xb8000000 - 0xb82d9fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
Translated Code Information:
Rosetta Version: 17.15
Args: /Applications/Microsoft Office 2004/Microsoft Word /Applications/Microsoft Office 2004/Microsoft Word -psn_0_2228225
Exception: EXC_BAD_ACCESS (0x0001)
Thread 0: Crashed (0xb7fffa10, 0xb809f945)
0x007161e4: No symbol
0x00716f88: No symbol
0x0071706c: No symbol
0x006f651c: No symbol
0x006f6904: No symbol
0x84373190: No symbol
0x84372ff0: No symbol
0x84372f74: No symbol
0x843721b8: No symbol
0x90cfcee8: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrepareClosure + 0xecc
0x90d030cc: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PCFragPrepareClosureByName + 0x148
0x90d026f0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _CCFM_LaunchApplication + 0x30c
0x0000254c: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : _main + 0x3dc
0x000019c8: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : __start + 0x154
0x00001870: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : start + 0x3c
0x08f9ffbf: No symbol
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x007161e4 ctr: 0x00000000
r00: 0x007161e4 r01: 0xbfffeda0 r02: 0x01831e00 r03: 0x00000001
r04: 0x0031c7a0 r05: 0x000000d0 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0xa000ce92 r10: 0x6b6e65ff r11: 0xa0fc9df0
r12: 0x00000000 r13: 0xbffff500 r14: 0xbffff34c r15: 0x00000023
r16: 0xbffff0bd r17: 0x00000041 r18: 0xa0caae50 r19: 0xa0ca11e9
r20: 0x00000004 r21: 0xbffff358 r22: 0x00669020 r23: 0x00000002
r24: 0x003164a8 r25: 0x003138a0 r26: 0x00316450 r27: 0x003142f0
r28: 0xbffff098 r29: 0x007160e4 r30: 0x0031c6e0 r31: 0x00746fa8
Thread 1: (0xb00997fc, 0xb813516f)
0x90006360: /usr/lib/libSystem.B.dylib : _free + 0x5c
0x0073d708: No symbol
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0
PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xf0080ce0 r02: 0x00000001 r03: 0xf0080dcc
r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003403
r08: 0x000003e8 r09: 0x00000000 r10: 0xa00068c0 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0xf0080dcc r25: 0x00000054 r26: 0x00003403 r27: 0x000003e8
r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x00747fa0