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Was able to run word, excel. Now crash on open

fekimoki

fekimoki

macrumors member
Original poster
Jun 2, 2006
80
0
Jakarta, Indonesia
Hi, I was be able to run microsoft office 2004 smoothly. But recent days, when I open word, it's crashed on opening. Same condition applies to other office: excel, powerpoint etc.

I think the shapeshifter & application enhancer was the culprit, I uninstalled those apps. But no luck still office error.

I installed the 11.3.0 update

what should i do? thx in advance

Below I paste the crash log from the console.

Code: 
Host Name: felix-wijdjajas-computer
Date/Time: 2006-12-01 11:46:55.684 +0700
OS Version: 10.4.8 (Build 8L2127)
Report Version: 4

Command: Microsoft Word
Path: /Applications/Microsoft Office 2004/Microsoft Word
Parent: WindowServer [86]
Rosetta: Yes

Version: 11.2.0 (11.2.0 (050714), © 2004 Microsoft Corporation. All rights reserved.)

PID: 376
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
0 LaunchCFMApp 0xb809f945 0xb8000000 + 653637
1 LaunchCFMApp 0xb80bd24e 0xb8000000 + 774734
2 LaunchCFMApp 0xb811de0d spin_lock_wrapper + 1985

Thread 1:
0 LaunchCFMApp 0xb823369b strchr + 72
1 LaunchCFMApp 0xb81cef17 pthread_cond_wait + 3114
2 LaunchCFMApp 0xb816831a catch_exception_raise_state_identity + 318
3 LaunchCFMApp 0xb8167856 CallPPCFunctionAtAddressInt + 177220
4 LaunchCFMApp 0xb816774d CallPPCFunctionAtAddressInt + 176955
5 LaunchCFMApp 0xb8168418 catch_exception_raise_state_identity + 572
6 LaunchCFMApp 0xb820480c pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb813516f spin_lock_wrapper + 97059
1 LaunchCFMApp 0xb8160750 CallPPCFunctionAtAddressInt + 148286
2 LaunchCFMApp 0xb81632bd CallPPCFunctionAtAddressInt + 159403
3 LaunchCFMApp 0xb80c7b3a 0xb8000000 + 817978

Unknown thread crashed with unknown flavor: 1
state_count: 16

Binary Images Description:
0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
0x6d7000 - 0x744fff com.microsoft.shmem.bundle 050715 (11.2.0) /Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
0x8fc00000 - 0x8fc50fff dyld 46.9 /usr/lib/dyld
0x8fe00000 - 0x8fe49fff dyld 46.9 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90218000 - 0x9021dfff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021f000 - 0x90261fff com.apple.CoreText 1.1.1 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x90396000 - 0x90757fff com.apple.CoreGraphics 1.258.38 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x907e6000 - 0x908bdfff com.apple.CoreFoundation 6.4.6 (368.27) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90904000 - 0x90904fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90906000 - 0x90a0cfff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a5d000 - 0x90ae0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90b09000 - 0x90b7bfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bee000 - 0x90bf9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bfe000 - 0x90c73fff com.apple.framework.IOKit 1.4.6 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c89000 - 0x90c9bfff libauto.dylib /usr/lib/libauto.dylib
0x90ca1000 - 0x90f6cfff com.apple.CoreServices.CarbonCore 682.15 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90fc9000 - 0x91042fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x91084000 - 0x910c5fff com.apple.CFNetwork 129.19 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x910d9000 - 0x910ecfff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x910f8000 - 0x9117efff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x911b4000 - 0x911d4fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x911e1000 - 0x911f0fff libz.1.dylib /usr/lib/libz.1.dylib
0x911f3000 - 0x913a8fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x914a5000 - 0x914aefff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x914b5000 - 0x914ddfff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x914ef000 - 0x914f7fff libbsm.dylib /usr/lib/libbsm.dylib
0x914fb000 - 0x91574fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x915be000 - 0x915befff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x915c0000 - 0x915f2fff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x91608000 - 0x916e5fff com.apple.ColorSync 4.4.8 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91724000 - 0x917a5fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917e2000 - 0x91894fff com.apple.QD 3.10.21 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x918c9000 - 0x9191ffff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x91947000 - 0x91961fff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x9196f000 - 0x9198cfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x91998000 - 0x919d4fff com.apple.LaunchServices 181 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x919ec000 - 0x919fafff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x91a02000 - 0x91a3dfff com.apple.ImageIO.framework 1.5.0 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x91a51000 - 0x91b14fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91b5f000 - 0x91b74fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91b79000 - 0x91b99fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91b9e000 - 0x91bfdfff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91c0f000 - 0x91c13fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91c15000 - 0x91c7bfff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91c80000 - 0x91cc0fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91cc6000 - 0x91ce0fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91ce5000 - 0x91ce7fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91ce9000 - 0x91ce9fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91ceb000 - 0x91dd1fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91dd9000 - 0x91df8fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91e64000 - 0x91ef0fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x91efc000 - 0x91f93fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x91fac000 - 0x92559fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x9258c000 - 0x928b7fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x928e7000 - 0x9296dfff com.apple.DesktopServices 1.3.5 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x929af000 - 0x92be3fff com.apple.Foundation 6.4.7 (567.28) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92cf8000 - 0x92de6fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x92e05000 - 0x92ef4fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92fa2000 - 0x92fa2fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fa4000 - 0x92fb9fff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x92fca000 - 0x92fd5fff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x92fdd000 - 0x92fe5fff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x92fec000 - 0x93076fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9308b000 - 0x9308ffff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x93093000 - 0x930b5fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x930c9000 - 0x930d1fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x930d8000 - 0x9313ffff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x93165000 - 0x931adfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x931d7000 - 0x931e7fff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x931f0000 - 0x931f6fff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x931fc000 - 0x93522fff com.apple.HIToolbox 1.4.8 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x94173000 - 0x94232fff com.apple.audio.toolbox.AudioToolbox 1.4.3 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94275000 - 0x94275fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94747000 - 0x94a16fff com.apple.QuickTime 7.1.3 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94ad9000 - 0x94afbfff libmx.A.dylib /usr/lib/libmx.A.dylib
0x99be1000 - 0x99be2fff com.apple.iokit.dvcomponentglue 1.9.0 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
0x9bcd1000 - 0x9bcd3fff Interposers.dylib /usr/libexec/oah/Shims/Interposers.dylib
0xb8000000 - 0xb82d9fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp

Translated Code Information:

Rosetta Version: 17.15
Args: /Applications/Microsoft Office 2004/Microsoft Word /Applications/Microsoft Office 2004/Microsoft Word -psn_0_2228225
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: Crashed (0xb7fffa10, 0xb809f945)
0x007161e4: No symbol
0x00716f88: No symbol
0x0071706c: No symbol
0x006f651c: No symbol
0x006f6904: No symbol
0x84373190: No symbol
0x84372ff0: No symbol
0x84372f74: No symbol
0x843721b8: No symbol
0x90cfcee8: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PrepareClosure + 0xecc
0x90d030cc: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _PCFragPrepareClosureByName + 0x148
0x90d026f0: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore : _CCFM_LaunchApplication + 0x30c
0x0000254c: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : _main + 0x3dc
0x000019c8: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : __start + 0x154
0x00001870: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : start + 0x3c
0x08f9ffbf: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x007161e4 ctr: 0x00000000
r00: 0x007161e4 r01: 0xbfffeda0 r02: 0x01831e00 r03: 0x00000001
r04: 0x0031c7a0 r05: 0x000000d0 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0xa000ce92 r10: 0x6b6e65ff r11: 0xa0fc9df0
r12: 0x00000000 r13: 0xbffff500 r14: 0xbffff34c r15: 0x00000023
r16: 0xbffff0bd r17: 0x00000041 r18: 0xa0caae50 r19: 0xa0ca11e9
r20: 0x00000004 r21: 0xbffff358 r22: 0x00669020 r23: 0x00000002
r24: 0x003164a8 r25: 0x003138a0 r26: 0x00316450 r27: 0x003142f0
r28: 0xbffff098 r29: 0x007160e4 r30: 0x0031c6e0 r31: 0x00746fa8

Thread 1: (0xb00997fc, 0xb813516f)
0x90006360: /usr/lib/libSystem.B.dylib : _free + 0x5c
0x0073d708: No symbol
0x9002c4e8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000b2bc ctr: 0x9000b360
r00: 0xffffffe1 r01: 0xf0080ce0 r02: 0x00000001 r03: 0xf0080dcc
r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003403
r08: 0x000003e8 r09: 0x00000000 r10: 0xa00068c0 r11: 0xa00069a0
r12: 0x9000b360 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0xf0080dcc r25: 0x00000054 r26: 0x00003403 r27: 0x000003e8
r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x00747fa0
 
i think the problem is in the rosetta, because the quicken 2006 also crashed
but i use photoshop daily basis, very stable. its wierd.

anyway, i followed the 'font troubleshooting', still no luck. i uninstall the office using the additional tools/remove office.

and when i tried to reinstall it using the 'office 2004 setup' it also crashed. so i guess i have to steer away from this problem, because the virgin install is the only answer.

thx
 
Did you happen to use Monolingual to remove unneeded languages?
 
It is shapeshifter

You need to download the new one. Go to the Unsanity Site.

If it still doesn't work, unload APE and Shapeshifter and report to Unsanity.

(It was a problem in the Beta's in the it didn't support Rosetta correctly, but my understandint is that it got fixed in the released version).
 
fekimoki said:
i think the problem is in the rosetta, because the quicken 2006 also crashed
but i use photoshop daily basis, very stable. its wierd.

anyway, i followed the 'font troubleshooting', still no luck. i uninstall the office using the additional tools/remove office.

and when i tried to reinstall it using the 'office 2004 setup' it also crashed. so i guess i have to steer away from this problem, because the virgin install is the only answer.

thx
Click to expand...
At this point I'd try a re-install of OS X, just do an "archive and install" that should solve it, your programs will all still work afterwards, don't worry it's a lot less painful than on a PC, it just takes about 90 minutes when you can't use your machine, but you can go away and do other stuff which it does it (once you've started the installer).
fekimoki said:
i even uninstalled the APE & Shapeshifter, it didn't help
i hate my mac now, its not 'just work' as advertised. argh!
Click to expand...

Shapeshifter is a "haxie" in that it modifies system files, if you expect your Mac to "just work" don't install similar programs in the future ;).
 
Eraserhead said:
At this point I'd try a re-install of OS X, just do an "archive and install" that should solve it, your programs will all still work afterwards, don't worry it's a lot less painful than on a PC, it just takes about 90 minutes when you can't use your machine, but you can go away and do other stuff which it does it (once you've started the installer).


Shapeshifter is a "haxie" in that it modifies system files, if you expect your Mac to "just work" don't install similar programs in the future ;).
Click to expand...

forgive me, i was very frustrated. ill do the archive and install, thx for reminding me again, i forgot that method.
but 1st i want to try a more research about my problem and try to fix it.

btw its not just about APE & shapeshifter, because lots of users complaining EXEC_BAD_ACCESS as i did in google. office & quicken crashing on load.
 
fekimoki said:
btw its not just about APE & shapeshifter, because lots of users complaining EXEC_BAD_ACCESS as i did in google. office & quicken crashing on load.
Click to expand...

Exec_Bad_access is simply the type of error that you are getting, I can't remember what it means exactly, but basically it is one of 4 types of application crash on a mac.


This documents some steps you can take, as does this page, search for "EXEC_BAD_ACCESS" in it, (it's the 11th August 2004 entry that you want.)
 
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