That's it? No "We will alter the design to minimize the effect that the users are having when touching the seam."? Way to go, Steve! You've really outdone yourself this time.
He basically just spat in every customer's face with that presentation, by letting them know that he won't do anything other than give out free pieces of rubber to everyone instead of fixing the problem and making their phone stand apart from the rest.
He basically just spat in every customer's face with that presentation, by letting them know that he won't do anything other than give out free pieces of rubber to everyone instead of fixing the problem and making their phone stand apart from the rest.