We couldn't make your purchases availble

[imahawki]

I am tearing my hair out. Nothing on my network has changed. I've rebooted everything multiple times but I cannot get my Apple TV to play more than a few minutes of a movie before it exits out to the home screen. Here's what is happening.

I have a MacBook Air running as an "iTunes Server". iTunes is always open and everything works perfect locally. I start a movie on my AppleTV and it stops playing. Inevitably when I remote back to the MBA iTunes, now has an orange exclamation mark and an error message that says "We couldn't make your purchases available. Click on the retry button." Clicking on retry or even just waiting and the error will clear but when I restart the movie, it will do the same thing in a couple minutes.

I've rebooted my AppleTV, I've rebooted my router, my cable modem, my NAS, I've reinstalled iTunes, everything and it just won't stay connected.

Heck I was just browsing through my movies and it kicked me back out to the computers menu. I flipped over to the MBA on my remote window and the same error was there.

Note this has nothing to do with rentals even though that was the tab I was on. This is happening with local content on my NAS that are movies I own and some not even purchased through iTunes and as I said even kicking me out of home sharing on the ATV when a movie isn't even running.

 

[imahawki]

OK, I continued to troubleshoot and decided logically there was something network related going on because when you were actively using the interface of the remote machine it was fine. Its when it was left on its own that would drop. But I didn't think it was my network in general because everything else was working fine.

So I started googling Macbook Air dropping network connection. Note that I'm using an Thunderbolt 2 Ethernet dongle, not wi-fi. I found a couple recommendations and one of them seems to have worked.

I ended up setting IP v6 to Link-local only instead of Automatic and I went into Energy settings and unchecked wake for network access. While that latter setting might seem counter-intuitive, it shouldn't be going to sleep any way. I'm running NoSleep app on the machine so it stays always on even with the lid closed as the machine is basically in an equipment rack and doesn't get touched.

I did renew my DHCP lease in the network settings while I was fiddling around as an FYI but I don't know that that was the solution as I've rebooted every piece of network gear and the laptop any way. But I was trying a few different fixes at once so I can't guarantee which one finally did it. I suspect it was either the IP v6 or the wake for network access. The latter I possibly checked recently in an effort to fix this problem earlier so I'm skeptical that was doing anything.

Again, I'll reiterate other than MAYBE (I really don't remember) turning ON wake for network access, none of these settings changed recently so I don't know what gives. And I only would have changed that setting because I was ALREADY having this problem.

If the problem reoccurs I'll post and let people know that this didn't solve the problem.