wear and tear, or warranty repair?

[Tommy!]

My friend is a switcher and she got an iBook 700MHz 12" with the combo drive in August. Recently, the plug for the phone line on it has lost a small piece of its plastic, and can't hold a phone wire in without tape. Also, the part of the power adapter that plugs into the computer has separated from the wire almost completely... there are som frayed wires, but it still works.. but if it were to be tugged just a little, it would surely break.

Are these things something that Apple would repair under warranty, or are these wear and tear items and they would charge for?

Thanks a lot!

 

[beatle888]

they should fix them if its still under warrenty.
i remember one message boarde memeber
(somewhere) that gave apple so much grief
about the paint peeling off his ti that they
replaced the piece of plastic that runs
around the outside of the ti....what a poor
decision to use painted plastic on the outside
edge... maybe they were force into
using the plastic...cheap cheap cheap and we
pay (some of us do any way) pay top dollar
for these machiens, the two, three months
down the line, they look like something that
hasnt been cared for.

still i love my mac even though it has the
same problem with the paint...im sure theres
retouch kits out there.. just havent found one yet.

 

[zoetropeuk]

I personally believe that she should have to pay for the repairs. I also bought an iBook in August and both my phone plug and power plug are in brand new condition.
I had my previous Pismo for 3 years and both the power plug and phone plug for it were in as new condition.
I can only see that they are in this condition through misuse or abuse. These parts should last for years and in most circumstances do.

If I was Apple I'd tell her to go jump in a lake.

 

[LethalWolfe]

I don't know if Apple will replace them or not, but it sounds like she's yanking the power and phone cords out by the wire instead by the plug.


Lethal

 

[Tommy!]

Originally posted by zoetropeuk
I personally believe that she should have to pay for the repairs. I also bought an iBook in August and both my phone plug and power plug are in brand new condition.
I had my previous Pismo for 3 years and both the power plug and phone plug for it were in as new condition.
I can only see that they are in this condition through misuse or abuse. These parts should last for years and in most circumstances do.

If I was Apple I'd tell her to go jump in a lake.

care-o-meter: zero.

 

[yzedf]

tell your stupid friend to call and ask.

we could talk about this for days and go nowhere.

worst that happens is she has to pay to get it fixed.

proof that women are still stupid after all these years of "eolution"

j/k

 

[4409723]

Originally posted by yzedf

proof that women are still stupid after all these years of "eolution"

j/k

and proof why men aren't secretaries....

 

[Tommy!]

I'm really surprised. Most of your attitudes are... cocky... to say the least. I just asked a simple question and you guys started dissing my friend.

 

[uhlawboi80]

i agree with Tommy... dont answer if your just gonna be rude.

that being said, i doubt they will replace it. sounds like she did this to the machine not a manufacturing defect.

and as to the comments about the TiBooks...ive had mine 7 months and not a bit of paint has chipped or peeled or anything. unless they changed the painting process id say that you would have to do something to it to make the paint peel...

 

[beatle888]

Originally posted by uhlawboi80
i agree with Tommy... dont answer if your just gonna be rude.

that being said, i doubt they will replace it. sounds like she did this to the machine not a manufacturing defect.

and as to the comments about the TiBooks...ive had mine 7 months and not a bit of paint has chipped or peeled or anything. unless they changed the painting process id say that you would have to do something to it to make the paint peel...

well then, i would have to say your wrong.
there's been numerous discussions on the topic.
if you dont believe me and your saying that for
some strange reason its something IM doing,
then just get your little prejudice fingers up
towards that search button and enlighten
yourself. i cant wait till your paint starts
to wear

sorry, tried to be nice with the first post. now
i get to be meeeeaaaaaannnnn aha. anyway.
you just did the same thing to ME that others
here on the board did to YOU (or your friend).