Weird email from Apple - Isolating issues in Mac OS X

[xUKHCx]

I literally have no idea why I got sent this as I haven't phoned applecare relating to os x problems in about 3 years but I got this email today

Ok the actual email is very long so will only post a small amount of it, it seems the text is the linked kb article verbatum with some extra added before and after. Has anyone else had this happen to them, it is really confusing why they sent it to me.

Hello from Apple!

Kevin at Apple Service & Support thought that you might find this article useful. We hope that it helps resolve your technical issue.

Link: http://www.info.apple.com/kbnum/n25392


Isolating issues in Mac OS X

[snip]

Describing the issue

[snip]

What is the issue?

[snip]

When does it occur?

[snip]

Reinstall Mac OS X

If an issue persists, reinstalling Mac OS X should resolve it.

[snip]

Related documents

106692: Mac OS X: Troubleshooting Installation and Software Updates
107013: Mac OS X 10.2, 10.3: Mac Help Viewer unexpectedly quits
106677: Mac OS X: Troubleshooting the Classic Environment
106712: Mac OS X: Troubleshooting Permissions Issues
106714: Mac OS X: Troubleshooting Printing Issues
106693: Mac OS X: Troubleshooting Installation From CD-ROM
106749: Mac OS X: Troubleshooting a Cable Modem, DSL, or LAN Internet Connection
106748: Mac OS X: Troubleshooting a Dial-Up/PPP Internet Connection
106747: Mac OS X: Troubleshooting a PPPoE Internet Connection
106694: Mac OS X: Troubleshooting the Mac OS X Installer
Related Terms: boot, apps, work, doesn't

Thank you,
Apple

**This message has been auto-generated. Please do not reply to this email. Replies will be ignored.

 

[blairwillis]

I literally have no idea why I got sent this ... it is really confusing why they sent it to me.

I think it's obvious why they sent it: "Kevin at Apple Service & Support thought that you might find this article useful."

Kevin never sends me anything these days. Consider yourself lucky.

Don't let it keep you up at night.