Westpac Credit Cards in Ultra 3

[kakkalla]

Hello all. I hope someone is able to help me with this issue.

I purchased the Apple Watch Ultra 3 and have been trying to add a credit card from one of the four main banks here in Australia named Westpac. I’ve been able to add other credit cards from other suppliers, but not the credit card from Westpac.

I’ve called them three times and they have not been able to help me. So I am wondering whether it is something in the software that is preventing their cards from getting added. Note that the credit cards work fine in the iPhone’s wallet, but it is just impossible to get them added to the watch.

Has anyone else experienced this issue?

Thanks in advance.

 

[jz0309]

Hello all. I hope someone is able to help me with this issue.

I purchased the Apple Watch Ultra 3 and have been trying to add a credit card from one of the four main banks here in Australia named Westpac. I’ve been able to add other credit cards from other suppliers, but not the credit card from Westpac.

I’ve called them three times and they have not been able to help me. So I am wondering whether it is something in the software that is preventing their cards from getting added. Note that the credit cards work fine in the iPhone’s wallet, but it is just impossible to get them added to the watch.

Has anyone else experienced this issue?

Thanks in advance.

Did you add it to the phone first?
I always setup the wallet on the phone first, like I got a 17PM on launch, part of the whole migration was setting up my U2 as new, and yes, have to verify each card on the watch but no issue after they were on the phone.

 

[kakkalla]

Yes, I did. Afer the third call to the bank, I deleted the cards from the phone's wallet and started again. When adding to the iphone's wallet, no problem. Adding to watch does not work. I even scanned the card fresh into the watch and still no joy.

 

[Smurphy Gherkin]

sorry to hear that. My westpac cards added fine on the new Ultra 3 on the WatchOS that came with it 26.0.0 (added during setup) , and have worked fine on the 26.01 and 26.02, so it doesnt seem to be a widescale Apple issue. Hopefully Westpac can resolve...

 

[kakkalla]

Thanks for that.

 

[AlecEdworthy]

It might be worth checking if the card is present on multiple devices as some card providers limit how many devices you can have the card on. When trying to add one of my cards to a new device it refused to add but after removing it from an old device I didn't use much anymore it let me add it. Long shot but possibly worth checking?

 

[kakkalla]

Thanks for this. I had removed the card from my Apple Watch as I did a total reset of the watch.

I have thankfully finally succeeded. It turns out the card can be added to the watch or phone ONLY from within the Westpac banking app. Trying to add the card from within the Apple Watch app does not work.