Yesterday I encountered a strange problem.
iMessage on my Intel iMac said I needed to enable MMS messaging, and I could not send any messages.
I proceeded to the usual troubleshooting steps, turn off imessage on iphone, log out of iMessage on Mac, restart phone, enable iMessage on phone, log back in on iMessage Mac.
Except it did not work. After it gave me errors repeatedly, I reset the password. Twice.
This did not work.
I called Apple support. The problem was across my devices (m1 macbook pro and intel mac)
Ultimately, after she determined iMessage was not having system problems, she had me boot the M1 mac into safe mode, and logging into iMessage WORKED.
Rebooted into regular mode, all working.
The same thing happened on the Intel iMac. Safe Mode fixed everything.
Here is what she said it came down to.
The support rep told me that software issues that cannot be solved by conventional methods are often fixed with a safe boot restart.
She said that this resets whatever data is in the Apple made app like iMessage that can be causing the issue.
Again, because this fixed everything just fine on BOTH machines, I am inclined to agree.
And I waited until overnight to reboot the intel mac as I had work going on, the problem was still there this morning so I know it was not just a coincidence that it worked this way.
So ultimately, try rebooting into safemode if you have problems with iMessage or cloud services. Start the app, then restart in normal mode.
It just may fix things in a quick way.
iMessage on my Intel iMac said I needed to enable MMS messaging, and I could not send any messages.
I proceeded to the usual troubleshooting steps, turn off imessage on iphone, log out of iMessage on Mac, restart phone, enable iMessage on phone, log back in on iMessage Mac.
Except it did not work. After it gave me errors repeatedly, I reset the password. Twice.
This did not work.
I called Apple support. The problem was across my devices (m1 macbook pro and intel mac)
Ultimately, after she determined iMessage was not having system problems, she had me boot the M1 mac into safe mode, and logging into iMessage WORKED.
Rebooted into regular mode, all working.
The same thing happened on the Intel iMac. Safe Mode fixed everything.
Here is what she said it came down to.
The support rep told me that software issues that cannot be solved by conventional methods are often fixed with a safe boot restart.
She said that this resets whatever data is in the Apple made app like iMessage that can be causing the issue.
Again, because this fixed everything just fine on BOTH machines, I am inclined to agree.
And I waited until overnight to reboot the intel mac as I had work going on, the problem was still there this morning so I know it was not just a coincidence that it worked this way.
So ultimately, try rebooting into safemode if you have problems with iMessage or cloud services. Start the app, then restart in normal mode.
It just may fix things in a quick way.
