iPhone 12 Pro Max what are my repair options for cracked rear glass iPhone 12 Pro Max?

[DekuBleep]

My iPhone 12 Pro Max has been in a case for its entire life, I never take it out of the case except rarely to clean it.

Today I took it out of the case to clean it, and I noticed that the rear glass panel is shattered. The rear panel is still on, and I don't know when it happened. And I wouldn't notice it if I hadn't randomly decided to take my case off for the first time in months. But the glass is badly broken as you can see:

I don't have AppleCare+ for this phone. Does Apple really charge $329 to repair the glass on the back of the iPhone? Do I have any other repair options that are authorized by Apple.

Honestly I guess I could keep using it like this since I don't see it when it's in the case. Not sure if that crack over the LiDaR scanner affects my photos or not. But my photos have looked normal to me. But it would be nice to repair it... Thanks for your help!

 

[BuggyGT]

So hate to break it to you but the back glass actually cost $599 to repair, the front cost $329 if direct from Apple. In my area I found some back glass repair places that charge about $229 but of course it wont be genuine parts.

iPhone Repair and Service - Apple Support

Need to repair your iPhone? See your service options, their costs by coverage type, and how long they take.

support.apple.com

 

[now i see it]

Apple loves glass backed phones. When they break, you’re screwed unless you’ve bought Apple Care which you’re kinda screwed having to get in the first place.

 

[BugeyeSTI]

My iPhone 12 Pro Max has been in a case for its entire life, I never take it out of the case except rarely to clean it.

Today I took it out of the case to clean it, and I noticed that the rear glass panel is shattered. The rear panel is still on, and I don't know when it happened. And I wouldn't notice it if I hadn't randomly decided to take my case off for the first time in months. But the glass is badly broken as you can see:



I don't have AppleCare+ for this phone. Does Apple really charge $329 to repair the glass on the back of the iPhone? Do I have any other repair options that are authorized by Apple.

Honestly I guess I could keep using it like this since I don't see it when it's in the case. Not sure if that crack over the LiDaR scanner affects my photos or not. But my photos have looked normal to me. But it would be nice to repair it... Thanks for your help!

I thought Apple was offering a easier rear glass repair for AppleCare+, maybe it can be done out of warranty for less than the full phone replacement. Worth a shot

AppleCare+ Now Covers Cracked Back Glass on iPhone 12 and iPhone 13 Models for Reduced $29 Fee

That's good news, I wonder if they would let you pay out of pocket to get the battery replaced during the repair.. Be like a new phone..

forums.macrumors.com

 

[DekuBleep]

I thought Apple was offering a easier rear glass repair for AppleCare+, maybe it can be done out of warranty for less than the full phone replacement. Worth a shot

AppleCare+ Now Covers Cracked Back Glass on iPhone 12 and iPhone 13 Models for Reduced $29 Fee

That's good news, I wonder if they would let you pay out of pocket to get the battery replaced during the repair.. Be like a new phone..

forums.macrumors.com

Thanks, yes, I guess I should call Apple or go to an Apple store and see what they say. I saw some apple news website earlier today saying it costs $99 out of warranty that I can't find anymore. And I guess that I have to buy a better case. Honestly I'd prefer to not have a glass back but I don't have a choice.

BTW, has anyone tried any of these $20 DIY kits on Amazon:

Afeax Back Glass Cover (Blue) Compatible with iPhone 12 Pro Max 6.7 Inches with Pre-Installed Adhesive and Tool

Afeax Back Glass Cover (Blue) Compatible with iPhone 12 Pro Max 6.7 Inches with Pre-Installed Adhesive and Tool

www.amazon.com

Is it very hard and time-consuming to try to do this yourself?

Thanks!

 

[BugeyeSTI]

Thanks, yes, I guess I should call Apple or go to an Apple store and see what they say. I saw some apple news website earlier today saying it costs $99 out of warranty that I can't find anymore. And I guess that I have to buy a better case. Honestly I'd prefer to not have a glass back but I don't have a choice.

BTW, has anyone tried any of these $20 DIY kits on Amazon:

Afeax Back Glass Cover (Blue) Compatible with iPhone 12 Pro Max 6.7 Inches with Pre-Installed Adhesive and Tool

Afeax Back Glass Cover (Blue) Compatible with iPhone 12 Pro Max 6.7 Inches with Pre-Installed Adhesive and Tool

www.amazon.com

Is it very hard and time-consuming to try to do this yourself?

Thanks!

Check out some of the videos on YouTube. Doesn't look like something I'd want to try..

 

[Fred Zed]

Put it on Fakebook market place. 🤣

 

[1rottenapple]

Oh man it’s either apple or bust. The back area incorporates so many important technology. Replacing it involves melting the glue separating glass. It’s not even feasible to do and look halfway decent. So if I were you slap a skin on the back and call it a day. You’ll forget it in dude time when the functionality and pictures do not chance.

 

[Steven-iphone]

If you can find a repair shop that uses a Laser Marking Machine. This device uses a Laser to heat up the glue laminate and allow the separation of the glass back and the frame surface.

 

[DekuBleep]

Oh man it’s either apple or bust. The back area incorporates so many important technology. Replacing it involves melting the glue separating glass. It’s not even feasible to do and look halfway decent. So if I were you slap a skin on the back and call it a day. You’ll forget it in dude time when the functionality and pictures do not chance.

Where do I get a good "skin" for the back of my iPhone 12 Pro max? Never heard of "skins" before... thanks!

 

[big samm]

D-Brand skins

 

[1rottenapple]

Where do I get a good "skin" for the back of my iPhone 12 Pro max? Never heard of "skins" before... thanks!

There’s a billion companies that sell skins for your iPhone. It’ll solve the broken back screen out of sign out of mind

 

[InsanelySirius]

Where do I get a good "skin" for the back of my iPhone 12 Pro max? Never heard of "skins" before... thanks!

What did you end up doing to resolve this? There’s a Facebook Marketplace listing with the same picture of your phone, did you decide to upgrade or is that a scam?

 

[DekuBleep]

What did you end up doing to resolve this? There’s a Facebook Marketplace listing with the same picture of your phone, did you decide to upgrade or is that a scam?

I bought a skin off of Amazon and slapped it onto the back of my phone. The Facebook listing must be a scam that stole my picture off of this forum.

 

[aaronunlocked]

Just saw this post, and thought I'd post my recent experience.

Had a cracked rear glass and service warning on my battery on my iphone 12 pro max. Couldn't get in to an Apple Store in time so went to a random phone store, who said they could repair it no problem. As soon as I got it back from them I got the 'non genuine battery warning' and an error in the mobile section in settings, which I couldn't fix by reseting my network settings or anything. There was also visible glue sticking out from where they'd stuck the new rear glass back onto the phone, so the job was a bit dodgy all round.

Finally got into an Apple Store the next day and they told me they couldn't touch it because someone else had. They also said they generally don't repair these phones when the back glass breaks because models with the rear glass (prior to the iphone 15) isn't made to be removed. They said whenever they get a customer come in that needs that kind of repair or similar, they just copy over their settings to a new phone and recycle their old one.

So, now I'm heading back to the phone store I got the original repair done to see if they can fix the damage they caused. I gave them a call after going to the Apple Store and to their credit they were very apologetic and invited me to come in to see what they could do. Apparently they told me they used a laser to remove the back glass, after I told them Apple said it wasn't made to be removed. I just hope they can give me a refund or something. Either way, I'm never going anywhere but Apple to repair my phone again, I don't care how much it costs!