Hello All,
I am currently on my 3rd iPhone replacement. The first one had a crack between the chrome and the headphone jack, the second one has an incorrectly installed bezel and is causing both a light leak, and a sharp edge (The plastic also cracked in the same place as the first phone).
I really need to know what you guys think I should do at this point. I have never in my life had to replace an electronic device so many times and quite frankly it's getting to the point where the time needed to deal with this is becoming beyond ridiculous.
What do I do if the phone coming on Tuesday has a problem, do I just keep calling Rogers and getting them to send me new phones until one actually works even though it takes me almost two hours worth of my time to deal with, and ship the phones back.
I really, honestly want my money back despite how much fun I have had with my phone, but due to the contract and such it simply isn't an option.
Should I take the next phone they give me and if there is a problem (one that I can look past for now), should I call Rogers, explain the problem but refuse a new phone for 6 - 9 months in the hopes Apple will deal with all the quality issues?
Should I go higher (straight to Apple head office) and deal with it at that level?
Basically, I would like to hear your ideas as to what would be the best solution at this point. I don't want to spend every week on the phone getting a new iPhone sent to me, but more importantly I'm concerned that it will break after the year of warranty leaving me to pay out of pocket or go without a phone.
Thanks,
Jeff
I am currently on my 3rd iPhone replacement. The first one had a crack between the chrome and the headphone jack, the second one has an incorrectly installed bezel and is causing both a light leak, and a sharp edge (The plastic also cracked in the same place as the first phone).
I really need to know what you guys think I should do at this point. I have never in my life had to replace an electronic device so many times and quite frankly it's getting to the point where the time needed to deal with this is becoming beyond ridiculous.
What do I do if the phone coming on Tuesday has a problem, do I just keep calling Rogers and getting them to send me new phones until one actually works even though it takes me almost two hours worth of my time to deal with, and ship the phones back.
I really, honestly want my money back despite how much fun I have had with my phone, but due to the contract and such it simply isn't an option.
Should I take the next phone they give me and if there is a problem (one that I can look past for now), should I call Rogers, explain the problem but refuse a new phone for 6 - 9 months in the hopes Apple will deal with all the quality issues?
Should I go higher (straight to Apple head office) and deal with it at that level?
Basically, I would like to hear your ideas as to what would be the best solution at this point. I don't want to spend every week on the phone getting a new iPhone sent to me, but more importantly I'm concerned that it will break after the year of warranty leaving me to pay out of pocket or go without a phone.
Thanks,
Jeff