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havitush

macrumors newbie
Original poster
Jun 15, 2019
1
0
Hi everyone. How are you?
My WhatsApp backup is stuck for a long time. I figured out that I haven't got enough space in the ICloud storage (only 5 GB) while the backup file is a little more than 5 GB.

I deleted thousands of photos from the WhatsApp so I'm sure the new backup file will be smaller, but still, the upload is stuck with the attached message and it won't start the backup again.

I reset the application, reset my phone, erased all the ICloud storage, changed the backup preferences to mainly/daily/monthly/none..... Nothing helps.

How can I reset the backup?

I'm not willing to buy more Apple storage.

Thank you

upload_2019-6-15_18-6-55.png
 
Well, the backup is still larger than 5 GB so this is most likely the case. Also do you have around 6-7 GB free on your phone?
 
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